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Rank
16th
Out of 468

Doubletree Grand Hotel Biscayne Bay

Average Price: $176  
 
Hotel Class:
1717 North Bayshore Drive
Miami, 33132-1180 View map  
3-Star Hotel Rank: 6 of 122
Average review rating: 3.39
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (83) , MyTravelGuide (157) , Travelocity (26) , TripAdvisor (255) , YahooTravel (14)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 34 comments. 
83% wrote positive comments about manager
The following words were used in comments with Manager:
cares (2)   complain (2)   deal (2)   desk (9)   experience (2)   hotel (7)   management (39)   rude (2)   service (4)   small (2)   smoke (2)   staff (2)   suite (2)    
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1. Within a few hours the manager had gotten back to me with a sincere and helpful attitude.
"Great Customer Service " Read full review on TripAdvisor   10/11/2011 Vote      
2. Michal Hunter, one of the DoubleTree Managers, and told him of our very pleasant experience.
"Fantastic!!! " Read full review on TripAdvisor   6/19/2011 Vote      
3. Between Tiffany such a very good customer service and hotel manager Tim Porter I went from being in tears to being ecstatic.
"Staff made my birthday.Hotel was nice and room had nice view.see below. " Read full review on TripAdvisor   12/25/2010 Vote      
4. We spoke to the manager on our departure and assured her we were well taken care of throughout our 4 day stay.
"Doubletree Hotel & Staff were wonderful!!! " Read full review on TripAdvisor   6/29/2010 Vote      
5. The manager wasn't rude, but told us there was nothing she could do about the situation--the hotel was sold out, it wasn't her fault, and we could either choose to accept the room or try to find another one (with no car and all of us exhausted from traveling) at 11:00 p.m. the night before Easter.
"Bait and Switch AND Your Reservation Means Nothing " Read full review on TripAdvisor   4/13/2010 Vote      
6. The manager decided to allow my guests to reserve the rooms under their names so I kept the reservations.
"Pre-Wedding Nightmare " Read full review on TripAdvisor   5/17/2012 Vote      
7. The front desk manager could have tried to save face by giving me internet access for the time I was staying there but he decided he'd rather argue with me.
"Worst Hotel Stay in a Long While!! " Read full review on TripAdvisor   4/24/2012 Vote      
8. I asked to speak to a manager and he wouldn't give me the internet either.
"Worst Hotel Stay in a Long While!! " Read full review on TripAdvisor   4/24/2012 Vote      
9. So I went back downstairs and asked the clerk if they were sure we were given the right room - and the response was that the manager simply appreciated hearing that some guests were excited to be staying with them.
"Fabulous Customer Service! " Read full review on TripAdvisor   1/25/2012 Vote      
10. With the assistance of the hotel manager the stay is going to be incredible.
"Great Customer Service " Read full review on TripAdvisor   10/11/2011 Vote      
   
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