Doubletree Grand Hotel Biscayne Bay, Miami, Front Desk

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Rank

16th

Out of 468

Doubletree Grand Hotel Biscayne Bay	Average Price: $176 Check Rates

Hotel Class:

1717 North Bayshore Drive

Miami, 33132-1180 View map

3-Star Hotel Rank: 6 of 122
Average review rating: 3.39

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (157) , Travelocity (26) , TripAdvisor (255) , YahooTravel (14)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (13) balcony (85) bar (42) bath (10) bathroom (65) beach (121) bed (79) breakfast (72) charge (16) check in (74) check out (21) concierge (30) cost (25) deal (11) deck (11) dinner (20) downtown (28) fee (13) food (49) front desk (99) gym (16) hot tub (16) hotel (646) housekeeping (28) lobby (48) location (95) manager (34) money (20) parking (65) pillow (10) pool (108) price (55) rate (31) recommend (36) restaurant (104) room (599) room service (20) service (84) shower (25) shuttle (21) staff (183) street (13) suite (53) towel (35) valet (54) valet parking (20) value (18) view (173) walk (53) wireless (10)

Front desk

Appears in 99 comments.

61% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (5) helpful (13) hotel (8) internet (5) liked (4) management (11) rude (4) service (4) staff (20)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I want to complement FREDY at the front desk for helping and being a great employee.

"Great Property and FREDY is the Bomb! " Read full review on TripAdvisor 4/25/2012 Vote

2. The front desk is exceptional and Freddy provided extra assistance when requested.

"Hotel is dated but nice location " Read full review on TripAdvisor 3/25/2012 Vote

3. The room service staff was very good, and the front desk staff was very nice, as was the house keeping staff.

"Go Somewhere Else " Read full review on TripAdvisor 1/11/2012 Vote

4. The valets, bell men, servers, and front desk clerks were terrific.

"great service " Read full review on TripAdvisor 12/5/2011 Vote

5. The people at the front desk were very helpful at check-in and check-out (they granted myself and a fellow traveler - both Hilton Gold - last-minute late checkouts because our meeting ran over).

"Beautiful Hotel - Just OK/good for Biz Travel " Read full review on TripAdvisor 9/20/2011 Vote

6. The breakfast coupons were kinda goofy one day we got 8 dollars each the next 7 dollars and the last day 6 dollars we really didnt care as the food was good at the deli and the restaurant so a couple of bucks one way or the other was 'Non Importante!' The last day (29 August) we called the front desk three times around 1220 waiting to check out and never got an answer so it was a good thing there was no emergency.

"Dated but lovely " Read full review on TripAdvisor 8/31/2011 Vote

7. Overall: Maid service - excellent; front desk - excellent; security - excellent; information desk - very helpful.

"Everything You Need In One Location " Read full review on TripAdvisor 7/27/2011 Vote

8. Front desk is extremely friendly and Krystal is sales is amazing.

"Treated Very Nicely! " Read full review on TripAdvisor 6/8/2011 Vote

9. Front desk staff was nice.

"Great Place to Stay the Night Before a Cruise " Read full review on TripAdvisor 4/30/2011 Vote

10. The front desk was helpful and check in/out was fine.

"Great views...friendly staff....decent location....rooms average " Read full review on TripAdvisor 1/12/2011 Vote