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OpinionWell
Rank
10th
Out of 238

SpringHill Suites Memphis Downtown

Average Price: $169  
 
Hotel Class:
21 North Main Street
Memphis, 38103 View map  
3-Star Hotel Rank: 5 of 44
Average review rating: 3.95
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (58) , MyTravelGuide (60) , Travelocity (6) , TripAdvisor (186) , YahooTravel (18)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 75 comments. 
76% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (8)   great (5)   helpful (14)   hotel (4)   housekeeping (5)   new (4)   recommend (4)   slow (4)   staff (17)   valet (4)    
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1. Kevin at the front desk (NOT the guy who checked us in) was incredibly helpful and friendly, and called a ride for us to the airport that worked out great.
"Very convenient " Read full review on TripAdvisor   5/21/2012 Vote      
2. Front desk staff were friendly but busy many times - had to wait to speak to them every time we needed anything (they were always on the phone or dealing with another guest in front of us).
"Great location on trolley line, reasonably priced " Read full review on TripAdvisor   5/4/2012 Vote      
3. The front desk manager was great.
"woken up at 5am! " Read full review on TripAdvisor   4/23/2012 Vote      
4. Everyone from the valet parking to front desk to housekeeping was friendly and helpful.
"Great Place! " Read full review on TripAdvisor   4/1/2012 Vote      
5. Kevin was an outstanding front desk person - helpful in every way possible from giving directions, helping with lobby computer, making change, getting taxi cabs and all done with a smile.
"Good value - excellent staff " Read full review on TripAdvisor   3/27/2012 Vote      
6. We went back down to the front desk and they were very helpful in securing us a room with a queen sleeper sofa and a balcony which faced Main St.
"Positive review for hotel not so positive for valet " Read full review on TripAdvisor   3/27/2012 Vote      
7. The front desk staff was extremely helpful, and made sure that everything was perfect upon our arrival.
"Southern Hospitality " Read full review on TripAdvisor   2/3/2012 Vote      
8. Front desk and greet staff were awesome, parking was fine, rooms were well above our expectations.
"I am booking another stay in Memphis, this is my 1st choice... " Read full review on TripAdvisor   8/9/2011 Vote      
9. The front desk was not apologetic nor did they suggest we have a seat in the lobby and a cup of coffee while we wait.
"Nice hotel, accessible to Beale " Read full review on TripAdvisor   7/24/2011 Vote      
10. No one?) Then we realized we had no towels and so we went back to the room we had left and moved those since we knew we would once again have to go help ourselves at the front desk.
"We had a bad experience at this hotel. " Read full review on TripAdvisor   7/13/2011 Vote      
   
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