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OpinionWell
Rank
40th
Out of 700

Westin Bonaventure

Average Price: $232  
 
Hotel Class:
404 South Figueroa Street
Los Angeles, 90071 View map  
4-Star Hotel Rank: 17 of 45
Average review rating: 3.54
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (15) , Expedia (47) , MyTravelGuide (3071) , Travelocity (44) , TripAdvisor (816) , YahooTravel (152)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 35 comments. 
70% wrote positive comments about manager
The following words were used in comments with Manager:
clean (2)   desk (8)   helpful (5)   hotel (7)   liked (4)   lobby (2)   lounge (2)   management (39)   need (3)   new (2)   problem (3)   reservation (3)    
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1. That manager did not ask what was our intentions were but to watch us like a hawk till we left the premises.
",Better somewhere else. " Read full review on TripAdvisor   10/14/2011 Vote      
2. The cleaning manager was not helpful at all, as a matter of fact he showed us a lot of attitude.
"Good value for the price " Read full review on TripAdvisor   1/21/2011 Vote      
3. Priceline would not change my hotel so I called and spoke with the Bonaventure manager who was very helpful and assured me there are no bedbugs.
Read full review   1/16/2011 Vote      
4. And, the lounge manager, Sonny, was wonderful.
"An Amazing Stay On New Years Eve ! Thank You Marco & Sarah!! " Read full review on TripAdvisor   1/3/2011 Vote      
5. And, the lounge manager, Sonny, was wonderful.
"An Amazing Stay On New Years Eve ! Thank You Marco & Sarah!! " Read full review on TripAdvisor   12/9/2010 Vote      
6. Next day the bar manager (Big Hispanic with Minney Mouse voice) said if we didnt like it we could go to another club down the street.
"Think twice before you book... " Read full review on TripAdvisor   4/16/2010 Vote      
7. Just sit in the lobby for a bit and see who gets sent to which tower and see which you'd like to go to, then see the manager.
"Good Tower/Bad Tower " Read full review on TripAdvisor   12/7/2009 Vote      
8. This is a major problem at this hotel and really all they need to do is likely hire a new valet manager - the gentlemen in charge clearly does not have the management skills to manage his staff in that environment.
"Good location, hotel is nice, with some drawbacks " Read full review on TripAdvisor   11/18/2011 Vote      
9. The manager offered a new room, but did not offer to clean their belongings.
Read full review   11/6/2011 Vote      
10. The manager came over to personally apologize after the customer service person had already apologized and given me 5,000 points on my SPG account.
"5 levels beyond exceptional " Read full review on TripAdvisor   10/28/2011 Vote      
   
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