8. The thing that impressed me the most, and I travel for business several weeks a year, was how friendly EVERYONE was, and I mean the guy driving the shuttle gave us a coupon for Bubba Gump Shrimp, the resturant was over the top in service, the front desk would ask as we walked bu was everything fine and could they do anything for us, the valet parking never took more than 5 minutes and this hotel is across the street from Universal Studios.