Hilton Los Angeles, Los Angeles, Service

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Rank

9th

Out of 700

Hilton Los Angeles	Average Price: $183 Check Rates

Hotel Class:

555 Universal Hollywood Drive

Los Angeles, 91608-1001 View map

4-Star Hotel Rank: 6 of 45
Average review rating: 3.96

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (33) , Travelocity (6) , TripAdvisor (702)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (29) bar (100) bathroom (118) bed (103) breakfast (248) charge (61) check in (129) check out (27) complimentary (49) concierge (49) cost (42) deal (17) decor (20) dinner (58) downtown (31) fee (29) food (166) freeway (39) front desk (143) highway (20) hot tub (20) hotel (1252) housekeeping (30) lobby (99) location (304) manager (36) money (44) parking (167) pillow (24) pool (150) price (80) rate (39) recommend (101) restaurant (167) room (1147) room service (90) service (251) shower (38) shuttle (215) staff (403) street (30) suite (21) to park (20) towel (31) valet (44) valet parking (20) value (34) view (225) walk (394) wireless (32)

Service

Appears in 251 comments.

91% wrote positive comments about service

The following words were used in comments with Service:
excellent (21) food (16) friendly (19) good (39) great (50) helpful (18) hotel (81) liked (12) nice (18)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. good service, great food, nice view from rooms.

"Great Option near Universal Studios " Read full review on TripAdvisor 5/16/2012 Vote

2. The rooms are good size, the service is welcoming and warm.

"Its ok - its just ok... " Read full review on TripAdvisor 5/15/2012 Vote

3. As for the hotel itself, outstanding customer service is a plus with some of the friendliest staff I experienced during my stay in the US.

"Fantastic location for Universal Studios " Read full review on TripAdvisor 5/10/2012 Vote

4. The service is excellent from the valets to the front desk.

"Excellent service at the Los Angeles Universal City Hilton " Read full review on TripAdvisor 4/29/2012 Vote

5. Service was excellent all around.

"Excellent Stay! " Read full review on TripAdvisor 4/28/2012 Vote

6. I just visited today and was very pleased with my room and the service I received.

"Soo close to Universal Studios! " Read full review on TripAdvisor 4/25/2012 Vote

7. We had just come off a cruise ship and were used to excellent service and friendly staff.

"Exceeded Expectations " Read full review on TripAdvisor 4/23/2012 Vote

8. Great service- even walked our family to the elevator and pressed the button for our floor- like it was 1920 in NY or something.

"Surprisingly, exceeded expectations and was quite good " Read full review on TripAdvisor 4/21/2012 Vote

9. We were totally blown a way by the awesome level of service at this hotel.

"Surprisingly, exceeded expectations and was quite good " Read full review on TripAdvisor 4/21/2012 Vote

10. Service was prompt and efficient in restaurants and elsewhere, except one time in the bar.

"Surprisingly, exceeded expectations and was quite good " Read full review on TripAdvisor 4/21/2012 Vote