Hilton Los Angeles, Los Angeles, Front Desk

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Rank

9th

Out of 700

Hilton Los Angeles	Average Price: $183 Check Rates

Hotel Class:

555 Universal Hollywood Drive

Los Angeles, 91608-1001 View map

4-Star Hotel Rank: 6 of 45
Average review rating: 3.96

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (33) , Travelocity (6) , TripAdvisor (702)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Front desk

Appears in 143 comments.

74% wrote positive comments about front desk

The following words were used in comments with Front desk:
exceptional (7) friendly (18) great (11) helpful (22) hotel (21) housekeeping (7) liked (7) night (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service is excellent from the valets to the front desk.

"Excellent service at the Los Angeles Universal City Hilton " Read full review on TripAdvisor 4/29/2012 Vote

2. The Front Desk Staff were really friendly and the check-in process was easy.

"Great Hilton " Read full review on TripAdvisor 4/24/2012 Vote

3. We arrived at 9:00am to check-in and the front desk staff were very helpful in accomodating our early arrival.

"Exceeded Expectations " Read full review on TripAdvisor 4/23/2012 Vote

4. It started with the very friendly & helpful bell staff, and then the kid at the front desk was the best I've ever seen.

"Surprisingly, exceeded expectations and was quite good " Read full review on TripAdvisor 4/21/2012 Vote

5. Stewart at the front desk was especially welcoming.

"Great hotel and overall experience " Read full review on TripAdvisor 3/2/2012 Vote

6. The man that was at the front desk was much more friendly and helpful.

"Not bad.. " Read full review on TripAdvisor 3/1/2012 Vote

7. We were upgraded by a wonderful Front Desk person named Fidel when we arrived and told him about our Anniversary.

"Room with a View " Read full review on TripAdvisor 2/2/2012 Vote

8. We changed our mind on arrival and requested two rooms, Pamela (supervisor on Front Desk) was fantastic and identified our needs immediately and matched them to a King Corner suite with connecting room for the teenagers, offered a discounted rate for the second room and was fantastic for the whole stay.

"Great place - Close to Attractions " Read full review on TripAdvisor 1/21/2012 Vote

9. Check in was easy and front desk staff was friendly.

"From the time you drive up to the door til the time you settle in your room AWESOME " Read full review on TripAdvisor 1/19/2012 Vote

10. We were escorted to the elevator by front desk person that helped us.

"From the time you drive up to the door til the time you settle in your room AWESOME " Read full review on TripAdvisor 1/19/2012 Vote