Hilton Los Angeles, Los Angeles, Staff

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Rank

9th

Out of 700

Hilton Los Angeles	Average Price: $183 Check Rates

Hotel Class:

555 Universal Hollywood Drive

Los Angeles, 91608-1001 View map

4-Star Hotel Rank: 6 of 45
Average review rating: 3.96

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (33) , Travelocity (6) , TripAdvisor (702)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (29) bar (100) bathroom (118) bed (103) breakfast (248) charge (61) check in (129) check out (27) complimentary (49) concierge (49) cost (42) deal (17) decor (20) dinner (58) downtown (31) fee (29) food (166) freeway (39) front desk (143) highway (20) hot tub (20) hotel (1252) housekeeping (30) lobby (99) location (304) manager (36) money (44) parking (167) pillow (24) pool (150) price (80) rate (39) recommend (101) restaurant (167) room (1147) room service (90) service (251) shower (38) shuttle (215) staff (403) street (30) suite (21) to park (20) towel (31) valet (44) valet parking (20) value (34) view (225) walk (394) wireless (32)

Staff

Appears in 403 comments.

95% wrote positive comments about staff

The following words were used in comments with Staff:
attentive (21) bar (20) clean (32) courteous (18) desk (45) excellent (28) extremely (18) friendly (123) good (30) great (53) helpful (106) hotel (108) nice (46) welcoming (18) well (18)

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1. Although the staff was generally friendly, I experienced some lackluster service: no maid service one day, slow check in, a concierge without information about convention transportation (the Hilton was one of the host hotels).

"Solid, but not stellar Hilton " Read full review on TripAdvisor 5/17/2012 Vote

2. I was treated so well there, I would probably choose to stay here if I had business within 50 miles of the Hotel, every single staff person was above excellent.

"Best service at a Hilton I have ever had " Read full review on TripAdvisor 5/5/2012 Vote

3. Located right next to Universal Studios & CityWalk, they provide the familiar Hilton standard with plush quality rooms & friendly staff from the valet to the manager.

"Best hotel when visiting Universal Studios " Read full review on TripAdvisor 4/29/2012 Vote

4. The staff are very friendly and helpful, breakfast buffet is very good and the food is fresh.

"Great place to stay " Read full review on TripAdvisor 4/28/2012 Vote

5. Staff all very nice and courteous.

"Great location for Universal Studios " Read full review on TripAdvisor 4/26/2012 Vote

6. I loved that the staff was extra friendly and helpful.

"Nice rooms, easy to get around from " Read full review on TripAdvisor 4/26/2012 Vote

7. The Front Desk Staff were really friendly and the check-in process was easy.

"Great Hilton " Read full review on TripAdvisor 4/24/2012 Vote

8. We had just come off a cruise ship and were used to excellent service and friendly staff.

"Exceeded Expectations " Read full review on TripAdvisor 4/23/2012 Vote

9. We arrived at 9:00am to check-in and the front desk staff were very helpful in accomodating our early arrival.

"Exceeded Expectations " Read full review on TripAdvisor 4/23/2012 Vote

10. It's really nice to see a consistently well trained staff team that really cares about a pleasant guest experience.

"Surprisingly, exceeded expectations and was quite good " Read full review on TripAdvisor 4/21/2012 Vote