Hotel Derek, Houston, Service

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OpinionWell
Rank

11th

Out of 718

Hotel Derek	Average Price: $216 Check Rates

Hotel Class:

2525 West Loop South

Houston, 77027 View map

4-Star Hotel Rank: 8 of 30
Average review rating: 3.62

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (280) , Travelocity (5) , TripAdvisor (430) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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bar (95) bathroom (102) bed (95) breakfast (65) charge (29) check in (50) check out (16) checkout (17) complimentary (14) concierge (22) cost (22) deal (20) decor (45) dinner (26) downtown (18) fee (25) food (65) freeway (25) front desk (95) highway (13) hotel (860) housekeeping (14) lobby (59) location (127) manager (50) money (18) parking (107) pillow (21) pool (67) price (72) rate (55) recommend (37) refund (14) restaurant (102) room (580) room service (58) service (166) shower (54) shuttle (35) staff (188) street (25) suite (13) to park (20) towel (21) tub (17) valet (155) valet parking (64) value (19) view (60) walk (20)

Service

Appears in 166 comments.

84% wrote positive comments about service

The following words were used in comments with Service:
clean (9) comfortable (7) customer (21) excellent (11) food (7) good (14) great (31) guest (6) helpful (10) hotel (49) nice (12)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The room was a decent size and the customer service was great.

"Beautiful Views " Read full review on TripAdvisor 5/8/2012 Vote

2. We appreciate the wonderful service and the beatuiful staff at The Derek.

"Mr. & Mrs. Wortham's Honey-Moon Night @ Hotel Derek " Read full review on TripAdvisor 4/23/2012 Vote

3. As we were valeting the service was prompt and the valet personnel was very curtious.

"Mr. & Mrs. Wortham's Honey-Moon Night @ Hotel Derek " Read full review on TripAdvisor 4/23/2012 Vote

4. Fantastic service and absolutely wonderful beds.

"Wonderful stay " Read full review on TripAdvisor 4/16/2012 Vote

5. the modernity of the hotel is amazing and the rooms are well kept and very comfortable!the service is an issue.

"has many positives but many negatives as well " Read full review on TripAdvisor 4/13/2012 Vote

6. Breakfast on the go, was really breakfast even though it was for the goIn general if you ever needs to go to Houston go to Derek Hotel, you can shop, dine and be close to the nice area of Galleria with a great service and a Hotel you definitely wants to come back.

"Very Good!!!! " Read full review on TripAdvisor 3/8/2012 Vote

7. From the minute we pulled up it was a nightmare, the valet service had us wait 20 minutes in the care before we were finally able to pull up only to be informed there would be no bellman to help us with our bags because they were all busy at the time (BS).

"WORST HOTEL EVER!!!!!!!!!! " Read full review on TripAdvisor 2/27/2012 Vote

8. Customer service was wonderful and the bar was very nice.

"Nice for a night " Read full review on TripAdvisor 2/22/2012 Vote

9. The attention and the service were first class, we spent 3 night there and we have to say it was perfect for us that were looking for a shopping week end.

"good place for shopping around " Read full review on TripAdvisor 2/20/2012 Vote

10. The common areas of the hotel are quite nice and the service is fabulous.

"Sleek common areas, but rooms need work " Read full review on TripAdvisor 2/18/2012 Vote