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Rank
11th
Out of 718

Hotel Derek

Average Price: $216  
 
Hotel Class:
2525 West Loop South
Houston, 77027 View map  
4-Star Hotel Rank: 8 of 30
Average review rating: 3.62
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (38) , MyTravelGuide (280) , Travelocity (5) , TripAdvisor (430) , YahooTravel (23)
SAFE TO BOOK ? (1/5 issues found)
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Refund
Appears in 14 comments. 
The following words were used in comments with Refund:
 
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1. There is a $100 non refundable pet deposit required and parking is about $15 per day.
"Picture is not worth a 1,000 words " Read full review on TripAdvisor   11/27/2011 Vote      
2. Cons:Parking isn't free, there is a charge of $19Pet Friendly, requires $50 non-refundable fee, limits on what rooms you can stay in and they don't have a city view.
"Great place to relax, have fun and experience the city " Read full review on TripAdvisor   3/13/2011 Vote      
3. I told him i thought i should have a deduction off my bill - he agreed-- when i checked out, of course, they knew nothing about this-- and promised the manager would call me-- Did not happen--my feeling is that this hotel is under severe financial stress-- and i am now going to the travel site where i booked it to see about a refund--.
"If you want your room cleaned- dont stay here- " Read full review on TripAdvisor   1/25/2011 Vote      
4. Deposit shoulkd be refunded for animals if there was no mess.
"Clean, good location, but a little misleading... " Read full review on TripAdvisor   8/29/2010 Vote      
5. Upon checkout, they had forgotten to refund us our food credit, but did comp an extra night of valet.
"Clean, good location, but a little misleading... " Read full review on TripAdvisor   8/29/2010 Vote      
6. No refund and did not offer to move clients to another room.
"CUSTOMER SERVICE SUCKS.... " Read full review on TripAdvisor   4/14/2009 Vote      
7. I filed a formal complaint asking for the difference of all trashed food and valet pricing back in a refund - I am still waiting.
"Don`t host an event here! " Read full review on TripAdvisor   10/16/2008 Vote      
8. The front desk clerk did refund my valet fee and also gave us $50 in vouchers for breakfast, which didn`t cover the whole breakfast (it was $60 plus tax), but that`s OK.
"Definitely not a 4* Hotel! " Read full review on TripAdvisor   6/22/2008 Vote      
9. 2 days later to ask for a refund for the room I did not even stay in for less than an hour.
"Unexcusable Poor Service and No Managment. " Read full review on TripAdvisor   2/20/2008 Vote      
10. I told him that I was not paying more and I wanted a refund.
"Unexcusable Poor Service and No Managment. " Read full review on TripAdvisor   2/20/2008 Vote      
   
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