Crowne Plaza Charlotte, Charlotte, Service

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Rank

29th

Out of 269

Crowne Plaza Charlotte	Average Price: $181 Check Rates

Hotel Class:

201 South McDowell Street

Charlotte, 28204 View map

3-Star Hotel Rank: 18 of 67
Average review rating: 3.65

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (4) , MyTravelGuide (329) , Travelocity (4) , TripAdvisor (66) , YahooTravel (3)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (3) balcony (2) bar (14) bargain (1) bath (2) bathroom (11) bed (12) bill (4) breakfast (18) charge (4) check in (8) check out (2) complimentary (2) cost (6) deal (4) deck (8) dinner (6) discount (1) downtown (19) fee (5) fitness center (2) food (15) front desk (27) highway (3) hotel (147) lobby (6) location (15) manager (6) money (3) parking (29) pillow (11) pool (3) price (14) rate (18) recommend (9) restaurant (24) room (98) room service (2) service (23) shower (3) shuttle (23) staff (45) street (8) to park (4) towel (4) tub (3) value (4) view (2) walk (15) wireless (8)

Service

Appears in 23 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
best (3) busy (3) comfortable (2) customer (2) desk (2) free (2) friendly (4) guest (3) helpful (3) hotel (14) location (2) need (2) nice (4)

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1. Food was also very good, and the service was again top notch here as well.

"Comfortable with Great Service " Read full review on TripAdvisor 8/2/2011 Vote

2. We took advantage of the free shuttle service and the friendly and knowledgeable driver, Christian.

"A little dated but not bad... " Read full review on TripAdvisor 5/27/2011 Vote

3. They had a decent bar with a few local brews on tap and service was friendly.

"A little dated but not bad... " Read full review on TripAdvisor 5/27/2011 Vote

4. Honestly, this is the best service ever from any hotel in recent memory.

"Where they put Hospitality in the phrase "southern hospitality!" " Read full review on TripAdvisor 5/20/2011 Vote

5. Sheryl was the person we talked to, and she did not provide us with excellent service.

"Wanted to book a room...horrible customer service.... " Read full review on TripAdvisor 9/24/2009 Vote

6. You would think in this type of economy a hotel would love to provide the type of service to GET YOUR BUSINESS not make you want to write a scathing review on trip advisor.

"Wanted to book a room...horrible customer service.... " Read full review on TripAdvisor 9/24/2009 Vote

7. I noticed that other guests received the same wonderful customer service that I experienced during my stay.

"Comfortable and Convenient " Read full review on TripAdvisor 8/24/2009 Vote

8. The hotel business center is open 24 hours, is large and comfortable, and offers internet, printing and copying services free of charge, in a nice room adorned by a fireplace.

Read full review on TripAdvisor 5/31/2009 Vote

9. I have been in the hotel business for 30 years and this hotel has exceptional service.

"Great Stay " Read full review on TripAdvisor 5/23/2007 Vote

10. all in all a very nice hotel from the outside it does not look it but once you enter its all fancy from the lobby to the dining rooms to the room its self and very polite service from check-in, to room service, to dining service to check out.

"Nice Hotel " Read full review on TripAdvisor 3/31/2012 Vote