Crowne Plaza Charlotte, Charlotte, Front Desk

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Rank

29th

Out of 269

Crowne Plaza Charlotte	Average Price: $181 Check Rates

Hotel Class:

201 South McDowell Street

Charlotte, 28204 View map

3-Star Hotel Rank: 18 of 67
Average review rating: 3.65

OpinionWell Value Index: 4

Traveler reviews analyzed: YahooTravel (3) , MyTravelGuide (329) , Travelocity (4) , Expedia (4) , TripAdvisor (66)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 27 comments.

83% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (5) guest (3) helpful (6) hotel (4) liked (3) management (2) need (3) nice (4) problem (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. After informing the hotel of the problem, every staff member I spoke with in the kitchen and at the front desk fully accepted responsibility, expressed genuine concern that I was OK, apologized, and offered some way of making amends.

"The right way " Read full review on TripAdvisor 5/11/2012 Vote

2. to be fair, a front desk lady named Mendes was nice enough to give me the razor and comb I asked for the previous morning.

"Would Not Come Back " Read full review on TripAdvisor 9/11/2011 Vote

3. Each employee we encountered was very friendly and helpful from the front desk staff, the shuttle drivers, and bartender.

"Nice hotel with Great Staff " Read full review on TripAdvisor 1/18/2011 Vote

4. We absolutely loved our stay, the front desk staff is wonderful and the food was amazing.

"BEST HOTEL and CUSTOMER SERVICE IN CHARLOTTE!!!! " Read full review on TripAdvisor 12/21/2010 Vote

5. They front desk folks were always nice.

"Just great, if you can get the right price " Read full review on TripAdvisor 5/9/2010 Vote

6. The front desk staff wasn't exactly rude, but they were in no way polite.

"Won't go back! " Read full review on TripAdvisor 1/25/2009 Vote

7. The front desk staff was very helpful and friendly.

"not great but adequate " Read full review on TripAdvisor 11/23/2008 Vote

8. everyone who served us at dinner and breakfast to the lady at the front desk as we were checking out was absolutely wonderful.

"excellent staff!! " Read full review on TripAdvisor 11/26/2007 Vote

9. The lady you have working front desk needs to value her guests because everyone who comes in keeps the business running.

"The worst experience EVER!!! " Read full review on TripAdvisor 5/20/2012 Vote

10. When we arrived at the hotel and I opened the door to the room I immediately went back to the front desk after inspection.

"The worst experience EVER!!! " Read full review on TripAdvisor 5/20/2012 Vote