Hotel Mandalay Bay, Las Vegas, Manager

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Rank

23rd

Out of 481

Hotel Mandalay Bay	Average Price: $258 Check Rates

Hotel Class:

3950 Las Vegas Boulevard South

Las Vegas, 89119 View map

4-Star Hotel Rank: 8 of 28
Average review rating: 4

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (172) , Travelocity (92) , TripAdvisor (5025) , YahooTravel (456)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (281) bar (745) bath (498) bathroom (1681) beach (874) bed (967) bill (196) breakfast (533) cabana (329) charge (422) check in (1220) check out (287) closet (196) concierge (159) cost (375) deal (355) decor (244) dinner (379) fee (434) food (1290) front desk (700) gym (190) hotel (7726) housekeeping (434) lobby (463) location (909) lunch (213) manager (217) mini bar (150) money (485) parking (273) pillow (221) pool (4135) price (815) rate (399) recommend (614) restaurant (1432) room (9023) room service (403) service (1772) shower (754) spa (618) staff (1443) suite (1716) towel (380) tub (581) valet (189) value (196) view (1559) walk (1039)

Manager

Appears in 217 comments.

29% wrote positive comments about manager

The following words were used in comments with Manager:
complain (16) credit (8) desk (37) floor (11) food (8) hotel (45) housekeeping (10) liked (11) management (225)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The person I spoke to (I asked for a manager) wasn't very apologetic either -- broken glass is a big deal to me.

"Property has gone downhill " Read full review on TripAdvisor 2/8/2012 Vote

2. Well, my husband went down to the desk at Mandalay Bay and spoke to the manager, who was actually very nice.

"Bait and Switch--and unbelievably rude service for a Vegas hotel " Read full review on TripAdvisor 1/9/2012 Vote

3. The manager was nice enough to immediately guarantee us a room switch to THEhotel as long as we return to the front desk by 3, AND she will still comp us the first night, AND she will still adjust our rate for Saturday night by $30.

"Beautiful room, but awful service " Read full review on TripAdvisor 10/20/2011 Vote

4. I almost booked The Platinum having read the reviews but time constraints meant I had to make a decision and the Mandaly pools swung it, however the family feel of the Platinum, the friendly Manager and the value for money (despite the smaller pool and dodgey walk from the strip) would swing it for me on another day.

"Mandalay Bay - the truth " Read full review on TripAdvisor 10/8/2011 Vote

5. A few moments later the manager showed up with three different bottles of wine and three glasses, offering tastes and his recommendation.

"There are better,nicer hotels in Vegas. Not recommended " Read full review on TripAdvisor 5/22/2011 Vote

6. There were a couple of minor service issues on the first night, but Jenna, one of the managers, took care of the problems and compensated us, which was the right thing to do.

"The Hotel is swanky enough, but get it on sale. " Read full review on TripAdvisor 1/18/2011 Vote

7. When I offered to call the LVPD to help the casiono, the manager laughed in my face.

"Hands down worse service on the strip bar none! " Read full review on TripAdvisor 12/15/2010 Vote

8. The restaurant manager stopped by to chat for a few minutes (like I said, it was quiet!)I had a treatment at the spa which was delightful.

"Adequate Hotel " Read full review on TripAdvisor 3/16/2010 Vote

9. The manager said our first night stay would be free.

"Very disappointing - I will not return " Read full review on TripAdvisor 9/29/2009 Vote

10. " Rather than argue, I quietly summoned the manager and he graciously corrected the error.

"For the right price, a great deal - but a hike from everything else... " Read full review on TripAdvisor 5/29/2009 Vote