Sheraton Austin, Austin, Manager

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Rank

23rd

Out of 287

Sheraton Austin	Average Price: $220 Check Rates

Hotel Class:

701 East 11th Street

Austin, 78701 View map

4-Star Hotel Rank: 11 of 23
Average review rating: 3.45

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (251) , TripAdvisor (231) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (14) bar (65) bathroom (44) bed (53) bill (10) breakfast (63) charge (21) check in (32) concierge (17) cost (9) deal (9) decor (10) dinner (10) discount (7) downtown (60) fee (12) food (51) freeway (8) front desk (59) gym (12) hot tub (7) hotel (470) housekeeping (18) lake (8) lobby (57) location (102) manager (19) money (13) parking (65) pillow (8) pool (72) price (35) rate (24) recommend (27) restaurant (71) room (448) room service (26) service (99) shower (32) staff (132) street (67) suite (10) to park (7) towel (18) valet (20) value (13) view (28) walk (64) water pressure (8) wireless (17)

Manager

Appears in 19 comments.

16% wrote positive comments about manager

The following words were used in comments with Manager:
generous (3) hotel (4) management (20) rude (2) steam (2) upgraded (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The Manager on duty took great care of us and gave us a complimentary upgrade.

"Great stay and great stay! " Read full review on TripAdvisor 1/31/2012 Vote

2. Regardless, I expect more from a Starwood property and its hotel manager.

"I expected more from a Starwood property. " Read full review on TripAdvisor 4/12/2012 Vote

3. Closet next to bathroom which causes steam from shower to be in area where you dress (manager - women's hair frizzes when you can not escape steam!).

"Great bedding, but other features budget level " Read full review on TripAdvisor 4/12/2012 Vote

4. I hope housekeeping has since gotten their act together with the proper oversight and management by the manager.

"I expected more from a Starwood property. " Read full review on TripAdvisor 4/12/2012 Vote

5. We went down to the front desk and spoke with the night manager.

"Hotel from Hell " Read full review on TripAdvisor 7/28/2011 Vote

6. We are both very sensitive to mold so we told the manager that we would find another hotel.

"Hotel from Hell " Read full review on TripAdvisor 7/28/2011 Vote

7. I waited 10 minutes, no manager showed up.

"Management needs to make a lot of improvements--not good value for the money " Read full review on TripAdvisor 6/9/2011 Vote

8. I finally asked for a manager and saw the server call for one.

"Management needs to make a lot of improvements--not good value for the money " Read full review on TripAdvisor 6/9/2011 Vote

9. I was informed that all the managers were in a meeting.

"Management needs to make a lot of improvements--not good value for the money " Read full review on TripAdvisor 6/9/2011 Vote

10. The next morning, the manager on duty did make it right and told me what to do to open up an upgrade the next time I come.

"Good hotel, but will I stay here when other SPG properties open in Austin? " Read full review on TripAdvisor 12/2/2009 Vote