Sheraton Austin, Austin, Concierge

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Rank

23rd

Out of 287

Sheraton Austin	Average Price: $220 Check Rates

Hotel Class:

701 East 11th Street

Austin, 78701 View map

4-Star Hotel Rank: 11 of 23
Average review rating: 3.45

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (251) , TripAdvisor (231) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (14) bar (65) bathroom (44) bed (53) bill (10) breakfast (63) charge (21) check in (32) concierge (17) cost (9) deal (9) decor (10) dinner (10) discount (7) downtown (60) fee (12) food (51) freeway (8) front desk (59) gym (12) hot tub (7) hotel (470) housekeeping (18) lake (8) lobby (57) location (102) manager (19) money (13) parking (65) pillow (8) pool (72) price (35) rate (24) recommend (27) restaurant (71) room (448) room service (26) service (99) shower (32) staff (132) street (67) suite (10) to park (7) towel (18) valet (20) value (13) view (28) walk (64) water pressure (8) wireless (17)

Concierge

Appears in 17 comments.

75% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (2) great (2) helpful (4) hotel (3) lounge (4) nice (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The concierge was very helpful and friendly.

"great concierge " Read full review on TripAdvisor 4/4/2012 Vote

2. Concierge lounge is nice, service is typically not.

"getting tired/ still good location " Read full review on TripAdvisor 11/27/2011 Vote

3. There is a nice concierge lounge on the 15th floor which has breakfast and snacks in the afternoon.

"Great Hotel " Read full review on TripAdvisor 8/30/2011 Vote

4. The concierge, in particular, was wonderful.

"Great service! " Read full review on TripAdvisor 9/25/2008 Vote

5. It was great to have the concierge desk replaced by a computer kiosk with restaurant recommendations and the like.

"The advantages of the Sheraton Austin " Read full review on TripAdvisor 7/8/2008 Vote

6. The front desk and concierge staff were very friendly and helpful.

"Big disappintment, way overpriced " Read full review on TripAdvisor 6/12/2007 Vote

7. For a hotel that size, you really need at least two concierges.

"Not a great Sheraton " Read full review on TripAdvisor 3/18/2012 Vote

8. The concierge was always busy or not there.

"Not a great Sheraton " Read full review on TripAdvisor 3/18/2012 Vote

9. Matt Blitch, the concierge on 3/6/12, surpassed my expectations.

"Wonderful service from the Concierge " Read full review on TripAdvisor 3/8/2012 Vote

10. Rooms are nice and clean, concierge lounge is well stocked.

"Sheraton Austin at the Capitol " Read full review on TripAdvisor 1/27/2012 Vote