Sheraton Austin, Austin, Front Desk

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Rank

23rd

Out of 287

Sheraton Austin	Average Price: $220 Check Rates

Hotel Class:

701 East 11th Street

Austin, 78701 View map

4-Star Hotel Rank: 11 of 23
Average review rating: 3.45

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (251) , TripAdvisor (231) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (14) bar (65) bathroom (44) bed (53) bill (10) breakfast (63) charge (21) check in (32) concierge (17) cost (9) deal (9) decor (10) dinner (10) discount (7) downtown (60) fee (12) food (51) freeway (8) front desk (59) gym (12) hot tub (7) hotel (470) housekeeping (18) lake (8) lobby (57) location (102) manager (19) money (13) parking (65) pillow (8) pool (72) price (35) rate (24) recommend (27) restaurant (71) room (448) room service (26) service (99) shower (32) staff (132) street (67) suite (10) to park (7) towel (18) valet (20) value (13) view (28) walk (64) water pressure (8) wireless (17)

Front desk

Appears in 59 comments.

63% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (10) great (4) guest (3) helpful (10) hotel (9) housekeeping (3) night (4) offers (2) personable (2) pool (2) problem (2) restful (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Edwin at the front desk was quick and courteous.

"Nice " Read full review on TripAdvisor 2/2/2012 Vote

2. Gregory Minor at the front desk was so helpful with my stay and had an extremely friendly personality.

"Great location & Fantastic Staff! " Read full review on TripAdvisor 1/19/2012 Vote

3. Most staff seemed friendly and helpful enough, especially the front desk who helped us with a mess up with our booking.

"Very average nothing outstanding " Read full review on TripAdvisor 10/13/2011 Vote

4. The front desk staff was great and the back yard a nice change of pace in a downtown environment.

"Best Middle of the Road Pick! " Read full review on TripAdvisor 7/24/2011 Vote

5. The front desk employees were pleasant.

"Overall was pleasantly surprised " Read full review on TripAdvisor 2/21/2011 Vote

6. When you show up and meet someone like SAVANNA at the front desk who actually cares if you have a good time, well that makes me want to tell other people that they should try the SHERATON and it wouldn't hurt to ask for SAVANNA.

"Pleasantly Surprised " Read full review on TripAdvisor 1/29/2011 Vote

7. Our front desk help upgraded us to the top floor.

"Really Nice, Will stay again " Read full review on TripAdvisor 8/20/2009 Vote

8. The staff with the exception of the front desk was very friendly.

"Not a typical Sheraton " Read full review on TripAdvisor 4/5/2009 Vote

9. The service from the front desk and room service were great.

"Average at Best " Read full review on TripAdvisor 3/6/2009 Vote

10. The front desk staff was very friendly and helpful.

"Not bad for the price! " Read full review on TripAdvisor 8/3/2008 Vote