St. Regis Resort, Aspen, Aspen, Service

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OpinionWell
Rank

5th

Out of 96

St. Regis Resort, Aspen	Average Price: $647 Check Rates

Hotel Class:

315 East Dean Street

Aspen, 81611 View map

4-Star Hotel Rank: 2 of 9
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (17) , MyTravelGuide (14) , Travelocity (3) , TripAdvisor (228)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) bar (43) bath (11) bathroom (24) bed (23) bill (8) breakfast (47) charge (21) check in (24) check out (10) closet (7) complimentary (12) concierge (45) cost (11) decor (18) dinner (30) downtown (9) food (50) front desk (46) gym (7) hot tub (30) hotel (375) housekeeping (22) lobby (62) location (81) maid (6) maid service (8) manager (16) massage (13) money (11) pool (51) price (39) rate (11) recommend (28) restaurant (72) room (325) room service (19) service (242) shower (17) shuttle (25) spa (80) staff (159) steam (7) street (13) suite (44) towel (7) valet (27) value (6) view (33) walk (43)

Service

Appears in 242 comments.

77% wrote positive comments about service

The following words were used in comments with Service:
excellent (18) expectation (14) food (18) free (9) friendly (17) good (13) great (28) helpful (10) hotel (46) location (8) night (17)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Check in was great as well as ALL of the service we received during our stay.

"Excellent Birthday " Read full review on TripAdvisor 5/11/2012 Vote

2. Our group of 4 were on a ski trip and the accommodations, advice and mere presence to provide excellent customer service was Unprecedented.

"Unbelievable! " Read full review on TripAdvisor 4/22/2012 Vote

3. The service was great and didn't have any problems.

"Great stay, superb hotel! " Read full review on TripAdvisor 4/18/2012 Vote

4. Loved the bar and the service, lovelly piano and music.

"Great stay, superb hotel! " Read full review on TripAdvisor 4/18/2012 Vote

5. The butler service was superb along with the ski valet.

"Fabulous place to spend our 25th wedding anniversary!! 5 star experience, " Read full review on TripAdvisor 3/31/2012 Vote

6. But what should have been a great experience was ruined by the substandard service.

"4 star resort, 1 star service " Read full review on TripAdvisor 3/21/2012 Vote

7. If you expect excellent service this is not the place to go to.

"Horrible!!!!!!! You don't deserve to carry the name St. Regis! " Read full review on TripAdvisor 3/4/2012 Vote

8. This service was great and never let us down.

"Newly renovated and great location " Read full review on TripAdvisor 3/4/2012 Vote

9. A big commendation for the laundry service which was exceptional, came back promptly same day, even if taken after 10am.

"A renovated gem that needs a little more time to sparkle. " Read full review on TripAdvisor 2/1/2012 Vote

10. Mostly travelling in Asia, we have become very spoiled and there were some areas in which we felt that the St Regis hotels in Asia offer superior service to those in America.

"A wonderful winter hotel " Read full review on TripAdvisor 1/30/2012 Vote