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OpinionWell
Rank
29th
Out of 191

Isleta Casino & Resort Hotel

Average Price: $151  
 
Hotel Class:
11000 Broadway SouthEast
Albuquerque, 87105 View map  
5-Star Hotel Rank: 4 of 22
Average review rating: 3.55
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (3) , TripAdvisor (96)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Staff
Appears in 46 comments. 
80% wrote positive comments about staff
The following words were used in comments with Staff:
beauty (3)   better (2)   cares (3)   clean (4)   customer (6)   desk (3)   friendly (14)   great (4)   hotel (8)   lacking (2)   most (2)   need (4)   nice (3)   rude (3)   service (6)   train (2)   wall (2)    
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1. Check-in is always easy, the staff is friendly, the rooms are clean, etc. My biggest complaint is the lack of amenities in the rooms, such as a coffee maker, mini-fridge, microwave, etc. - little extras that seem to be omnipresent in most hotels, but are surprisingly lacking here.
"Satisfied Overall " Read full review on TripAdvisor   4/7/2012 Vote      
2. The front desk staff was fast and friendly.
"Friendly service, nice rooms " Read full review on TripAdvisor   3/26/2012 Vote      
3. The hotel is beautiful, modern, and most importantly the staff treats you like family.
"A gem of a hotel! " Read full review on TripAdvisor   2/9/2012 Vote      
4. The staff is friendly except at the TiWi resturant.
"Hard Rock Albuquerque " Read full review on TripAdvisor   12/21/2011 Vote      
5. We would have been better off financially paying 50% more for a hotel with a higher grade of service and better trained concierge staff.
"Poor service " Read full review on TripAdvisor   11/4/2011 Vote      
6. Parking was easy and the staff was great.
"Very nice hotel, very nice staff, rooms really the only thing lacking " Read full review on TripAdvisor   10/16/2011 Vote      
7. The staff all seemed to be new to the property.
"We Will Not Be Back " Read full review on TripAdvisor   9/23/2011 Vote      
8. The wait staff are generally unknowledgeable about wines or foods and all have probably worked at McDonalds at one time or another.
"The hotel part is nice but the restaurants suck. The casino is just one more smokey Indian casino! " Read full review on TripAdvisor   9/16/2011 Vote      
9. The hotel is well maintained with a great staff.
"Great Rooms and Prices " Read full review on TripAdvisor   9/14/2011 Vote      
10. Staff in the restraunts were friendly and everything we ate was fine.
"Very Fun " Read full review on TripAdvisor   9/1/2011 Vote      
   
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