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Isleta Casino & Resort Hotel
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OpinionWell
Rank
29th
Out of 191
Isleta Casino & Resort Hotel
Average Price: $151
Check Rates
Hotel Class:
11000 Broadway SouthEast
Albuquerque, 87105
View map
5-Star Hotel Rank:
4 of 22
Average review rating:
3.55
OpinionWell Value Index:
3
Traveler reviews analyzed:
BedBugRegistry
(
3
)
,
TripAdvisor
(
96
)
SAFE TO BOOK ?
(0/5 issues found)
Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:
Construction:
No recent comments about construction were found.
Noise:
No recent comments about noise were found.
Room Smell:
No recent comments about room smell were found.
Parking Fees:
No recent comments about parking fees were found.
Bed Bugs:
No recent comments about bed bugs were found.
Search reviews for other problems
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
All
Positive
Negative
Keyword Search
amenity
(5)
balcony
(7)
bar
(28)
bath
(5)
bathroom
(17)
bed
(11)
bill
(6)
breakfast
(19)
charge
(10)
check in
(17)
check out
(5)
checkout
(5)
concierge
(9)
cost
(7)
deal
(7)
decor
(5)
dinner
(11)
food
(31)
front desk
(35)
gym
(4)
hot tub
(7)
hotel
(173)
lobby
(8)
location
(25)
lunch
(5)
manager
(14)
massage
(7)
money
(19)
parking
(7)
pillow
(5)
pool
(35)
price
(15)
rate
(13)
recommend
(14)
refund
(4)
restaurant
(42)
room
(194)
room service
(13)
service
(46)
shower
(18)
shuttle
(9)
spa
(28)
staff
(46)
suite
(16)
towel
(8)
tub
(12)
valet
(9)
value
(5)
view
(8)
walk
(6)
See more
Manager
Appears in 14 comments.
The following words were used in comments with
Manager:
generous
(2)
management
(15)
Users can vote for helpful comments, which are saved in the
Most helpful
section.
Sort by:
Date
Votes
Negative first
Positive first
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1.
I asked who the
manager
was and the pointed to (not fetched him.
"Worst Hotel Ever!!! "
Read full review
on
TripAdvisor
12/4/2011
Vote
2.
I thought SURE, let me be more inconvenienced and fill out your stupid form instead of you just calling the
manager
and telling him or her directly.
"Gross and inattentive staff "
Read full review
on
TripAdvisor
11/8/2011
Vote
3.
Liz, the highest level
manager
on site, basically told me their general practice in this situation is to double charge someone on vacation, they want to secure their money at your your expense.
"Concierge, can i find a word that means WORSE THAN TERRIBLE? "
Read full review
on
TripAdvisor
11/7/2011
Vote
4.
Asked the
manager
to deduct the cost of the cab, 38.00, She refused.
"Complete Disaster and they except no responsibility. "
Read full review
on
TripAdvisor
9/17/2011
Vote
5.
They then called the
manager
who was right there on site to begin with.
"Lacks any sort of customer service "
Read full review
on
TripAdvisor
2/12/2011
Vote
6.
He said he didn;t believe us and that we would have to talk to a
manager
in the morning.
"Lacks any sort of customer service "
Read full review
on
TripAdvisor
2/12/2011
Vote
7.
I proceded to the parking lot to call the
manager
listed and was given the number to a fax machine.
"Lacks any sort of customer service "
Read full review
on
TripAdvisor
2/12/2011
Vote
8.
' and was thrown a card with a
manager
s name and phone number written on it and was told that all charges would be charged to my credit card and I could argue with the
manager
over the phone later.
"Lacks any sort of customer service "
Read full review
on
TripAdvisor
2/12/2011
Vote
9.
When I arrived at the desk in the morning to politely ask for a
manager
I was greeted by 'Oh we heard about you.
"Lacks any sort of customer service "
Read full review
on
TripAdvisor
2/12/2011
Vote
10.
More calls to the
manager
.
"Nice resort, but there were problems "
Read full review
on
TripAdvisor
7/2/2010
Vote
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