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OpinionWell
Rank
29th
Out of 191

Isleta Casino & Resort Hotel

Average Price: $151  
 
Hotel Class:
11000 Broadway SouthEast
Albuquerque, 87105 View map  
5-Star Hotel Rank: 4 of 22
Average review rating: 3.55
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (3) , TripAdvisor (96)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 46 comments. 
36% wrote positive comments about service
The following words were used in comments with Service:
best (3)   better (3)   customer (14)   desk (4)   dinner (2)   great (4)   hotel (12)   lacking (3)   need (5)   nice (3)   night (4)    
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1. We would have been better off financially paying 50% more for a hotel with a higher grade of service and better trained concierge staff.
"Poor service " Read full review on TripAdvisor   11/4/2011 Vote      
2. The hotel itself is a beautiful spot and we had great customer service from everyone we dealt with.
"We enjoyed the place very much " Read full review on TripAdvisor   8/11/2011 Vote      
3. He deserves a raise!-Lovely pool & spa area-(from what i hear) a fab music venue that's a co-venture with Live NationCons:-I hate to say it after receiving such great service upon check-in, but to be honest, the service could use some polishing all-the-way-around.
"Surprisingly great experience! " Read full review on TripAdvisor   7/14/2011 Vote      
4. hello, jetted tub and pool table!-Not too far from the airport-I received outstanding service from Enrique, the aforementioned front desk representative.
"Surprisingly great experience! " Read full review on TripAdvisor   7/14/2011 Vote      
5. The customer service was excellent and the romance package included a large bottle of champagne and 6 chocolate covered strawberries.
"Great last minute get away! " Read full review on TripAdvisor   4/28/2011 Vote      
6. Great customer service.
"Worse vacation and the most money ever spent!!! " Read full review on TripAdvisor   1/24/2011 Vote      
7. Shuttle service was good but took about 1/2 hour for them to pick us up.
"Nice Hotel - Not so nice smoke odor " Read full review on TripAdvisor   10/13/2009 Vote      
8. Overall, the service has been fairly consistent.
"Satisfied Overall " Read full review on TripAdvisor   4/7/2012 Vote      
9. The resturant staff needs some lessons in customer service.
"Hard Rock Albuquerque " Read full review on TripAdvisor   12/21/2011 Vote      
10. The next morning I informed the front desk attendant that i wished to cancel my two remaining nights and that the service there was sub-par.
"Worst Hotel Ever!!! " Read full review on TripAdvisor   12/4/2011 Vote      
   
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