Heritage Marina Hotel, San Francisco, Staff

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Rank

79th

Out of 493

Heritage Marina Hotel	Average Price: $125 Check Rates

Hotel Class:

2550 Van Ness Avenue

San Francisco, 94109 View map

2-Star Hotel Rank: 5 of 119
Average review rating: 2.08

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (63) , TripAdvisor (309) , YahooTravel (47)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) balcony (19) bar (13) bargain (10) bath (11) bathroom (85) bed (114) bill (8) breakfast (97) cable (11) charge (10) check in (26) check out (10) closet (6) complimentary (9) cost (14) deal (34) dinner (9) food (13) front desk (100) hotel (565) housekeeping (9) lobby (37) location (122) maid (14) manager (33) money (39) neighborhood (11) parking (107) pillow (17) pool (73) price (69) rate (23) recommend (32) refund (26) restaurant (39) room (730) service (44) sheets (36) shower (42) staff (112) street (57) suite (28) to park (9) towel (61) tub (6) value (11) view (38) walk (59) wireless (22)

Staff

Appears in 112 comments.

86% wrote positive comments about staff

The following words were used in comments with Staff:
cares (5) carpet (6) clean (12) desk (12) free (6) friendly (21) great (8) helpful (25) hotel (19) housekeeping (5) need (5) nice (18) night (6) problem (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff were generous with their time, smiles and with information.

"A Good Partnership " Read full review on TripAdvisor 5/17/2012 Vote

2. Staff were polite and helpful , came up right away when I couldn't get the safe to work.

"Good Location, well maintained and friendly staff " Read full review on TripAdvisor 5/3/2012 Vote

3. The staff was nice but the room left much to be desired.

"Not upscale boutique like they claim. " Read full review on TripAdvisor 4/25/2012 Vote

4. Staff was very friendly and helped us out when needed.

"Had a great time. " Read full review on TripAdvisor 4/13/2012 Vote

5. The staff was friendly & knowledgeable; they were quite helpful in where to go/how to get there.

"Great value. " Read full review on TripAdvisor 4/4/2012 Vote

6. Oh yes, and the front desk staff super nice and accommodating.

"Great Stay! " Read full review on TripAdvisor 4/4/2012 Vote

7. For the amount I paid I was not expecting much but I was pleasantly surprised, the lobby seemed new and the staff was very pleasant and helpful, the night we arrived it was raining and they lent us a umbrella to when we went out.

"Layover to Mexico " Read full review on TripAdvisor 4/2/2012 Vote

8. The staff throughout the hotel were friendly and very helpful.

"Great place to explore San Fran " Read full review on TripAdvisor 3/21/2012 Vote

9. All staff we very friendly and informative.

"Wonderful location and excellent customer service. " Read full review on TripAdvisor 3/18/2012 Vote

10. Enjoy the restaurants on Polk street just behind the hotel (another great recommendation by the hotel staff).

"Great views, good value! " Read full review on TripAdvisor 3/17/2012 Vote