Heritage Marina Hotel, San Francisco, Front Desk

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Rank

79th

Out of 493

Heritage Marina Hotel	Average Price: $125 Check Rates

Hotel Class:

2550 Van Ness Avenue

San Francisco, 94109 View map

2-Star Hotel Rank: 5 of 119
Average review rating: 2.08

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (63) , TripAdvisor (309) , YahooTravel (47)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) balcony (19) bar (13) bargain (10) bath (11) bathroom (85) bed (114) bill (8) breakfast (97) cable (11) charge (10) check in (26) check out (10) closet (6) complimentary (9) cost (14) deal (34) dinner (9) food (13) front desk (100) hotel (565) housekeeping (9) lobby (37) location (122) maid (14) manager (33) money (39) neighborhood (11) parking (107) pillow (17) pool (73) price (69) rate (23) recommend (32) refund (26) restaurant (39) room (730) service (44) sheets (36) shower (42) staff (112) street (57) suite (28) to park (9) towel (61) tub (6) value (11) view (38) walk (59) wireless (22)

Front desk

Appears in 100 comments.

72% wrote positive comments about front desk

The following words were used in comments with Front desk:
broken (5) clean (9) desk (102) helpful (9) hotel (13) management (11) need (6) nice (7) night (9) problem (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The woman at the front desk was very nice.

"If you want somewhere CHEAP without hookers... " Read full review on TripAdvisor 4/10/2012 Vote

2. Oh yes, and the front desk staff super nice and accommodating.

"Great Stay! " Read full review on TripAdvisor 4/4/2012 Vote

3. Tammy at the front desk helped us figure out all the public transportation since it was raining pretty heavily.

"Great views, good value! " Read full review on TripAdvisor 3/17/2012 Vote

4. the lobby and front desk staff were nice except one woman upon checkout who was condescending and arrogant.

"old hotel small hotel " Read full review on TripAdvisor 2/24/2012 Vote

5. The ladies at the front desk are very helpful.

"Fun Getaway " Read full review on TripAdvisor 1/28/2012 Vote

6. The front desk ladies were very sweet and helpful with directions.

"Mixed Bag! " Read full review on TripAdvisor 1/17/2012 Vote

7. From housekeeping to engineering to front desk, the staff were very nice and helpful.

"Not ready for prime time yet " Read full review on TripAdvisor 11/13/2011 Vote

8. When we arrived, front desk was friendly and helpful.

"Good for a quick short stay! " Read full review on TripAdvisor 10/3/2011 Vote

9. Three positives - our bell hop and the security folks were very friendly, but the folks at the front desk, didn't seem to care when we complained of issues with the room.

"What a disappointment - don't waste your money! " Read full review on TripAdvisor 8/24/2011 Vote

10. When I told the front desk about the door and the missing phone, his response was 'oh, you must be in room 1xx, we've been having problems with that room,' which was fine except that I was in room 307, which tells me that there is at least one or more rooms with similar issues.

"One word: "Disgusting" " Read full review on TripAdvisor 8/20/2010 Vote