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OpinionWell
Rank
79th
Out of 493

Heritage Marina Hotel

Average Price: $125  
 
Hotel Class:
2550 Van Ness Avenue
San Francisco, 94109 View map  
2-Star Hotel Rank: 5 of 119
Average review rating: 2.08
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (63) , TripAdvisor (309) , YahooTravel (47)
SAFE TO BOOK ? (3/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 33 comments. 
83% wrote positive comments about manager
The following words were used in comments with Manager:
bug (2)   charged (3)   clean (2)   desk (10)   good (2)   great (3)   hotel (8)   management (35)    
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1. priority to cleaning staff plugs all pulled out of the wall breakfast at the restaurant was chaotic (no alcohol in the evening, pity when on hols) very noisy rooms if you have a view (but at least they warn you at the reception) very unfriendly staff (even the front office manager!) however great housekeepers hotel in renovation: noise of men working (loud) and no excuses given at any time (which would have been enough to be understanding about it all) Wi-fi never worked in room, and no help there either.
"What a pity! " Read full review on TripAdvisor   10/24/2011 Vote      
2. It tastes great, note to manager, please let your staff drink it as well.
"Beautiful Hotel - Great location " Read full review on TripAdvisor   9/29/2011 Vote      
3. After reading all the reviews, I thought I'd give it another try - with the new manager, etc. Unfortunately its still the same Heritage Marina I stopped going to 5 years ago.
"Be afraid ... very afraid!! " Read full review on TripAdvisor   7/7/2010 Vote      
4. Last year might have been my last, but Maria, another great and caring employee/front desk Manager, assured me things had changed for the better and they had.
"Major improvements! " Read full review on TripAdvisor   5/18/2010 Vote      
5. I contacted the hotel regarding some concerns i had staying at this hotel due to reviews i had read online ( While emailing my concerns, i half believed that the email would be ingnored) However, I was very impressed to be contacted by the manager himself less than 24hrs later.
"Beyond expectations " Read full review on TripAdvisor   4/12/2010 Vote      
6. for some odd reason the manager said he didnt know what scabies was but he did know they had complaints of bed bugs.
"Scabies!!!!!!!!!!!!!!!!!!!! " Read full review on TripAdvisor   6/17/2008 Vote      
7. But it is very clean, the manager is exceptional, and the location is on a nice quiet street that still has easy access to everything.
"LEFT MY HEART IN SAN FRAN! " Read full review on TripAdvisor   10/29/2007 Vote      
8. When I read the reviews on Trip Advisor( no parking, no wine, no restaurant coupon, room condition, etc.) I freaked out and almost cancelled but decided to email the general manager of the hotel instead and express my concern.
"LIVING SOCIAL PURCHASERS-GO WITH A POSITIVE ATTITUDE! " Read full review on TripAdvisor   9/26/2011 Vote      
9. i had read all the reviews and even called and spoked to the manager Dan personnally.
"I knew i shouldn't have but i did anyway!! " Read full review on TripAdvisor   11/20/2010 Vote      
10. i had read all the reviews and even called and spoked to the manager Dan personnally.
"I knew i shouldn't have but i did anyway!! " Read full review on TripAdvisor   11/20/2010 Vote      
   
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