Cova Hotel, San Francisco, Service

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Rank

41st

Out of 493

Cova Hotel	Average Price: $172 Check Rates

Hotel Class:

655 Ellis Street

San Francisco, 94109 View map

2-Star Hotel Rank: 3 of 119
Average review rating: 3.83

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (26) , Travelocity (1) , TripAdvisor (214)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) balcony (6) bar (6) bath (6) bathroom (45) beach (3) bed (29) bill (4) breakfast (165) charge (8) check in (16) check out (3) complimentary (20) cost (10) deal (19) decor (4) dinner (4) discount (4) downtown (13) food (26) front desk (28) gym (7) hotel (535) housekeeping (3) lobby (13) location (119) manager (6) money (29) neighborhood (45) parking (32) pillow (5) price (53) rate (15) recommend (43) restaurant (40) room (291) room service (3) service (77) shower (14) shuttle (104) staff (171) street (82) suite (7) towel (9) valet parking (7) value (21) view (32) walk (79) walk in (5) wireless (17)

Service

Appears in 77 comments.

90% wrote positive comments about service

The following words were used in comments with Service:
clean (10) comfortable (7) customer (5) excellent (10) free (11) friendly (8) good (7) great (16) helpful (6) hotel (28) nice (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Great service at that.

"Great Hotel...good value....average location " Read full review on TripAdvisor 5/8/2012 Vote

2. Friendly service and willing smiles are everywhere.

"GREAT VALUE - BUDGET ACCOM. " Read full review on TripAdvisor 4/23/2012 Vote

3. I took a trip to San Francisco with my boyfriend over spring break, and we initially booked this hotel because of the wonderful free shuttle service that was included with the stay.

"Great Customer Service!!! " Read full review on TripAdvisor 4/4/2012 Vote

4. One of the best customer service experiences ever.

"Great Customer Service!!! " Read full review on TripAdvisor 4/4/2012 Vote

5. I would return to this hotel due to the great customer service.

"Great Customer Service!!! " Read full review on TripAdvisor 4/4/2012 Vote

6. The hotel is great along with the service, shuttle is on schedule like clock work making it's daily rounds as scheduled.

"Oasis in a desert " Read full review on TripAdvisor 3/13/2012 Vote

7. Good service, great breakfast, pretty terrace, but location was very off.

"Comfortable, great value but location little off! " Read full review on TripAdvisor 3/8/2012 Vote

8. Superb staff constantly wanting to be of service; shuttle drivers courteous andwell-informed; you can tour around with them for a good look at part of the city.

"Comfort & Value! " Read full review on TripAdvisor 3/7/2012 Vote

9. I stay their for 3 nights to visit my friends on San Francisco the room was great, the service is awesome the hotel is so beautiful and the staff they are very friendly and helpful to me, and that's how they satisfied me on my stay.

"enjoyed " Read full review on TripAdvisor 2/18/2012 Vote

10. The hotel services and employees were excellent.

"Furthur Concerts Trip " Read full review on TripAdvisor 1/12/2012 Vote