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OpinionWell
Rank
42nd
Out of 493

Whitcomb San Fransico

Average Price: $210  
 
Hotel Class:
1231 Market Street
San Francisco, 94103 View map  
3-Star Hotel Rank: 13 of 110
Average review rating: 3.29
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (8) , Expedia (66) , MyTravelGuide (618) , Travelocity (38) , TripAdvisor (775) , YahooTravel (26)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 53 comments. 
84% wrote positive comments about manager
The following words were used in comments with Manager:
cares (3)   charged (4)   desk (7)   does (3)   friendly (4)   generous (3)   helpful (5)   hotel (14)   housekeeping (3)   management (57)   nice (3)   night (8)   problem (4)   reservation (3)   reviews (4)    
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1. BURNEY is by far the best manager ever.
"BEST CUSTOMER SERVICE EVER!!! " Read full review on TripAdvisor   5/4/2012 Vote      
2. spoke to the manager at night on the 17th, he was very nice and apologized, offered us two free nights parking (valued at $35 a night!) i guess we were okay with this, until check out and we got out bill and charged for the entire 5 NIGHTS.
"angry australians " Read full review on TripAdvisor   5/2/2012 Vote      
3. We did at the second request get to see the manager who was very professional and did wave our car parking charges, which are far too high $35+ tax per night, and took our complaint seriously.
"Could Do Better " Read full review on TripAdvisor   4/9/2012 Vote      
4. The night manager greeted me with a Happy Birthday and the front desk lady Olga made us feel special all weekend.
"AMAZING!!! " Read full review on TripAdvisor   3/6/2012 Vote      
5. The staff were outstanding especially the manager Mr.
"One of the best Hotels " Read full review on TripAdvisor   12/13/2010 Vote      
6. The housekeeping manager was wonderful, but she must have a serious problem with her staff if they enter a room like that on a daily basis and ignore it.
"HOLY COW - Toxic Mold & Terrible Customer Service. Stay Elsewhere " Read full review on TripAdvisor   10/26/2010 Vote      
7. The manager on duty was more than helpful and empathetic to my situation but couldn't check me in without an Id and credit card and since the reservation was soley under my name he allowed me to cancel the room and have my girl friend book directly and gave us the same rate that we had with priceline, even though they were sold out and could have rented my now cancelled room at a higher rate.
"Excellent staff, very nice hotel " Read full review on TripAdvisor   6/20/2010 Vote      
8. Good that the general manager (or day manager) understood the situation and promised me that they will pay me for the room I stay in other hotel.
"Terrible customer service, particularly front desk! " Read full review on TripAdvisor   4/8/2010 Vote      
9. On a positive note (which I know the manager will only respond to) the gentleman at the information desk (I spoke with him about car rentals in the area) was very polite and well spoken and pleasure to talk with.
"Nice for pictures... " Read full review on TripAdvisor   12/28/2009 Vote      
10. I spoke to the manager on duty face to face and he could care less.
"-10 Customer Service " Read full review on TripAdvisor   7/16/2009 Vote      
   
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