Maxwell Hotel San Francisco, San Francisco, Front Desk

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Rank

54th

Out of 493

Maxwell Hotel San Francisco	Average Price: $198 Check Rates

Hotel Class:

386 Geary Street

San Francisco, 94102 View map

3-Star Hotel Rank: 19 of 110
Average review rating: 3.5

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (437) , Travelocity (2) , TripAdvisor (451) , YahooTravel (14)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (18) bar (35) bath (15) bathroom (126) bathtub (6) bed (89) breakfast (60) check in (29) check out (12) complimentary (14) concierge (21) cost (14) deal (13) decor (49) dinner (6) discount (10) downtown (15) food (17) front desk (70) hotel (808) lobby (48) location (275) lunch (8) maid (7) manager (28) money (21) parking (36) pillow (17) price (57) rate (16) recommend (44) restaurant (113) room (574) room service (9) service (65) sheets (10) shower (39) staff (238) street (122) suite (52) to park (6) towel (18) tub (11) valet (16) value (35) view (38) walk (64) walk in (7) water pressure (14) wireless (26)

Front desk

Appears in 70 comments.

71% wrote positive comments about front desk

The following words were used in comments with Front desk:
exceptional (4) floor (5) friendly (8) helpful (21) hotel (9) liked (4) management (9) nice (4) night (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. There were people outside picketing when we got there and it made it uncomfortable to enter the hotel, they were a bit aggressive and that made me kind of get my hackles up a bit but when I spoke to the front desk staff they seemed pretty sympathetic to their plight.

"Great location, clean " Read full review on TripAdvisor 3/29/2012 Vote

2. Front desk staff were pleasant.

"Good Central Location " Read full review on TripAdvisor 2/28/2012 Vote

3. The front desk staff was friendly and efficient.

"Great staff, lousy management " Read full review on TripAdvisor 1/9/2012 Vote

4. When we arrived the night of our stay the front desk agent was beyond helpful, and even took a moment to say happy birthday to my boyfriend.

"Hard to get ahold of, but worth the effort! " Read full review on TripAdvisor 1/6/2012 Vote

5. Front desk helpful.

"Liked my four night stay " Read full review on TripAdvisor 11/22/2011 Vote

6. so the same people who just helped at the front desk are now glaring and shouting at you on the sidewalk.

"Great rooms but terrible service " Read full review on TripAdvisor 10/27/2011 Vote

7. I love the eco friendly message the hotel sends and the front desk staff was extremely helpful.

"Close to Union Square " Read full review on TripAdvisor 10/21/2011 Vote

8. I just stayed here for 4 nights and even though my flight was delayed by several hours the front desk staff was cheerful and helpful even in the middle of the night.

"Great Hotel for Union Square area. " Read full review on TripAdvisor 8/9/2011 Vote

9. it was clean and comfortable, small, front desk was helpful.

"Ok for the price " Read full review on TripAdvisor 6/14/2011 Vote

10. We called the front desk to inquire about it and again after multiple rings (like 15 to 20) we finally got someone was transferred to someone else, then to someone else and this continued on 2 or 3 more times.

"Bad customer service & uncomfortable rooms...very disappointed " Read full review on TripAdvisor 4/23/2011 Vote