Palace Hotel San Francisco, San Francisco, Service

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OpinionWell
Rank

14th

Out of 493

Palace Hotel San Francisco	Average Price: $284 Check Rates

Hotel Class:

2 New Montgomery Street

San Francisco, 94105 View map

4-Star Hotel Rank: 9 of 37
Average review rating: 4.01

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (47) bar (121) bath (36) bathroom (167) bed (136) bill (27) breakfast (143) brunch (50) charge (45) check in (121) check out (28) closet (24) complimentary (22) concierge (98) cost (53) deal (41) decor (29) dinner (37) downtown (44) food (128) front desk (144) gym (34) hotel (1468) housekeeping (59) lobby (173) location (376) lunch (24) manager (31) money (39) parking (87) pillow (28) pool (179) price (103) rate (89) recommend (68) restaurant (175) room (1272) room service (74) service (268) shower (53) spa (26) staff (307) street (203) suite (105) towel (47) valet (37) value (36) view (72) walk (116) wireless (41)

Service

Appears in 266 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
beauty (11) breakfast (11) concierge (11) customer (19) desk (12) excellent (28) experience (10) food (16) friendly (12) good (32) great (31) hotel (83) lobby (10) location (16)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service was as expected for a high end hotel.

"Great hotel but poor convention offerings " Read full review on TripAdvisor 5/20/2012 Vote

2. I admit I'm hooked on the Palace, ride the train from the airport it literally drops you at the front of the hotel on Montgomery, the breakfast room stained glass ceiling is amazing and the staff is friendly and offer great service.

"Great historic hotel " Read full review on TripAdvisor 5/18/2012 Vote

3. We had a buffet style breakfast in the Garden Court restaurant and the food and the service was outstanding.

"my experience with Palace Hotel " Read full review on TripAdvisor 5/9/2012 Vote

4. Only complaint was not getting complimentary WiFi service, esp.

"Internet not complimentary " Read full review on TripAdvisor 5/6/2012 Vote

5. Service was warm and genuine which is not always the case in 4-5 star hotels.

"Treated like Royalty from beginning to end " Read full review on TripAdvisor 4/25/2012 Vote

6. Even though the hotel was jam-packed, bell and valet services were very efficient.

"Great location; great service; small but comfy rooms " Read full review on TripAdvisor 4/24/2012 Vote

7. The hotel was gorgeous and the service was simply wonderful.

"Glorious stay in downtown San Francisco " Read full review on TripAdvisor 4/23/2012 Vote

8. But the rooms are high-ceilinged and beautiful, the gym and pool are great for an urban hotel, and the service is generally superb.

"Ornate, massive grande dame in SF " Read full review on TripAdvisor 4/7/2012 Vote

9. I visit SF 3-4 times a year and always go to the Palace hotel - service is very friendly, rooms are big and very clean.

"I keep returning " Read full review on TripAdvisor 4/6/2012 Vote

10. Service is great, beds are always comfortable and rooms always clean.

"historic beauty " Read full review on TripAdvisor 4/6/2012 Vote