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Rank
14th
Out of 493

Palace Hotel San Francisco

Average Price: $284  
 
Hotel Class:
2 New Montgomery Street
San Francisco, 94105 View map  
4-Star Hotel Rank: 9 of 37
Average review rating: 4.01
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 31 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
generous (2)   hotel (5)   informative (2)   management (32)   rude (2)   special (2)    
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1. I found a personalized birthday letter and plate of treats from Marcus, the Front Desk Manager on my last stay -- Amazing.
"Best hotel and service in the Bay Area " Read full review on TripAdvisor   4/23/2012 Vote      
2. The front desk (specially the manager Richard Graham) is wonderful.
"Magnificent " Read full review on TripAdvisor   9/3/2011 Vote      
3. A very nice manager from house keeping came up to see if something might have been wrong, and confirmed for me the mattress was how they all are.
"Not Luxury Collection in My Opinion " Read full review on TripAdvisor   1/15/2009 Vote      
4. And none of the reception staff knew how to smile: of course, each time I went by, someone was talking or at one point, yelling, at a manager -- it appears, I wasn`t the only one not happy.
"Glamorous Lobby, but then you get stuck in a hideous room " Read full review on TripAdvisor   9/21/2008 Vote      
5. We told them we were celebrating an anniversary and when we checked into our room there was a plate of chocolate covered strawberries and a lovely note from the manager to start our celebration off just right.
"Nice Hotel & Great Location " Read full review on TripAdvisor   8/5/2008 Vote      
6. Within seconds of her sitting down the hostess or assistant manager came swooping in and in a less than delicate manner informed her that she could NOT eat that food in the restaurant.
"Could use a tune-up " Read full review on TripAdvisor   5/2/2012 Vote      
7. A manager was brought out to assist and all she offered me was a DOWNgrade to a smaller room that had a king bed.
"Stay somewhere else " Read full review on TripAdvisor   3/25/2012 Vote      
8. I asked to speak to a manager and no one ever replied.
"Not what it used to be, or ought to be " Read full review on TripAdvisor   1/19/2012 Vote      
9. They made me forward the e-mail to the manager instead of just coming out to the front and speak with us.
"Snobby Management " Read full review on TripAdvisor   1/3/2012 Vote      
10. The manager would not even come out of his office from the back when showed the receptionist proof of our confirmation on my smart phone.
"Snobby Management " Read full review on TripAdvisor   1/3/2012 Vote      
   
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