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Palace Hotel San Francisco
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OpinionWell
Rank
14th
Out of 493
Palace Hotel San Francisco
Average Price: $284
Check Rates
Hotel Class:
2 New Montgomery Street
San Francisco, 94105
View map
4-Star Hotel Rank:
9 of 37
Average review rating:
4.01
OpinionWell Value Index:
4
Traveler reviews analyzed:
BedBugRegistry
(
2
)
,
Expedia
(
49
)
,
MyTravelGuide
(
160
)
,
Travelocity
(
15
)
,
TripAdvisor
(
781
)
,
YahooTravel
(
35
)
SAFE TO BOOK ?
(2/5 issues found)
Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:
Construction:
No recent comments about construction were found.
Noise:
Recent comments
complained about noise.
Room Smell:
No recent comments about room smell were found.
Parking Fees:
Recent comments
complained about parking fees.
Bed Bugs:
No recent comments about bed bugs were found.
Search reviews for other problems
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
All
Positive
Negative
Keyword Search
amenity
(47)
bar
(121)
bath
(36)
bathroom
(167)
bed
(136)
bill
(27)
breakfast
(143)
brunch
(50)
charge
(45)
check in
(121)
check out
(28)
closet
(24)
complimentary
(22)
concierge
(98)
cost
(53)
deal
(41)
decor
(29)
dinner
(37)
downtown
(44)
food
(128)
front desk
(144)
gym
(34)
hotel
(1468)
housekeeping
(59)
lobby
(173)
location
(376)
lunch
(24)
manager
(31)
money
(39)
parking
(87)
pillow
(28)
pool
(179)
price
(103)
rate
(89)
recommend
(68)
restaurant
(175)
room
(1272)
room service
(74)
service
(268)
shower
(53)
spa
(26)
staff
(307)
street
(203)
suite
(105)
towel
(47)
valet
(37)
value
(36)
view
(72)
walk
(116)
wireless
(41)
See more
Manager
Appears in 31 comments.
66% wrote positive comments about
manager
The following words were used in comments with
Manager:
generous
(2)
hotel
(5)
informative
(2)
management
(32)
rude
(2)
special
(2)
Users can vote for helpful comments, which are saved in the
Most helpful
section.
Sort by:
Date
Votes
Negative first
Positive first
See all
1.
I found a personalized birthday letter and plate of treats from Marcus, the Front Desk
Manager
on my last stay -- Amazing.
"Best hotel and service in the Bay Area "
Read full review
on
TripAdvisor
4/23/2012
Vote
2.
The front desk (specially the
manager
Richard Graham) is wonderful.
"Magnificent "
Read full review
on
TripAdvisor
9/3/2011
Vote
3.
A very nice
manager
from house keeping came up to see if something might have been wrong, and confirmed for me the mattress was how they all are.
"Not Luxury Collection in My Opinion "
Read full review
on
TripAdvisor
1/15/2009
Vote
4.
And none of the reception staff knew how to smile: of course, each time I went by, someone was talking or at one point, yelling, at a
manager
-- it appears, I wasn`t the only one not happy.
"Glamorous Lobby, but then you get stuck in a hideous room "
Read full review
on
TripAdvisor
9/21/2008
Vote
5.
We told them we were celebrating an anniversary and when we checked into our room there was a plate of chocolate covered strawberries and a lovely note from the
manager
to start our celebration off just right.
"Nice Hotel & Great Location "
Read full review
on
TripAdvisor
8/5/2008
Vote
6.
Within seconds of her sitting down the hostess or assistant
manager
came swooping in and in a less than delicate manner informed her that she could NOT eat that food in the restaurant.
"Could use a tune-up "
Read full review
on
TripAdvisor
5/2/2012
Vote
7.
A
manager
was brought out to assist and all she offered me was a DOWNgrade to a smaller room that had a king bed.
"Stay somewhere else "
Read full review
on
TripAdvisor
3/25/2012
Vote
8.
I asked to speak to a
manager
and no one ever replied.
"Not what it used to be, or ought to be "
Read full review
on
TripAdvisor
1/19/2012
Vote
9.
The
manager
would not even come out of his office from the back when showed the receptionist proof of our confirmation on my smart phone.
"Snobby Management "
Read full review
on
TripAdvisor
1/3/2012
Vote
10.
They made me forward the e-mail to the
manager
instead of just coming out to the front and speak with us.
"Snobby Management "
Read full review
on
TripAdvisor
1/3/2012
Vote
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