Palace Hotel San Francisco, San Francisco, Front Desk

OpinionWell's Blog

Home » United States » California » San Francisco Destinations » San Francisco Hotels » Palace Hotel San Francisco

OpinionWell
Rank

14th

Out of 493

Palace Hotel San Francisco	Average Price: $284 Check Rates

Hotel Class:

2 New Montgomery Street

San Francisco, 94105 View map

4-Star Hotel Rank: 9 of 37
Average review rating: 4.01

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (47) bar (121) bath (36) bathroom (167) bed (136) bill (27) breakfast (143) brunch (50) charge (45) check in (121) check out (28) closet (24) complimentary (22) concierge (98) cost (53) deal (41) decor (29) dinner (37) downtown (44) food (128) front desk (144) gym (34) hotel (1468) housekeeping (59) lobby (173) location (376) lunch (24) manager (31) money (39) parking (87) pillow (28) pool (179) price (103) rate (89) recommend (68) restaurant (175) room (1272) room service (74) service (268) shower (53) spa (26) staff (307) street (203) suite (105) towel (47) valet (37) value (36) view (72) walk (116) wireless (41)

Front desk

Appears in 144 comments.

53% wrote positive comments about front desk

The following words were used in comments with Front desk:
efficient (10) good (5) guest (6) helpful (13) hotel (14) management (10) nice (6) night (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The Front Desk is always speedy and accommodating.

"Best hotel and service in the Bay Area " Read full review on TripAdvisor 4/23/2012 Vote

2. The front desk was courteous and friendly while still being very professional.

"A Splurge that was Worth It " Read full review on TripAdvisor 4/5/2012 Vote

3. TV didn't work at first but front desk was very responsive in getting a technician up to fix it.

"Very nice choice south of Market " Read full review on TripAdvisor 3/24/2012 Vote

4. Especially the front desk is vey kind and helpful.

"perfect hotel " Read full review on TripAdvisor 3/17/2012 Vote

5. From the moment of being greeted by their incredible doormen, and then being directed to the very efficient and courteous Front Desk staff, you get an immediate glimpse of the stunning Palm Court.

"Classic Jewel in the City! " Read full review on TripAdvisor 2/28/2012 Vote

6. We waited 15 minutes for service in the bar to get a drink, our breakfast the next morning was a buffet - at $30 per person - and we didn't get any service until the END of our meal (no coffee, no juice, no nothing) - and the front desk staff is only efficient at checking you in and checking you out -- any concerns you have will be ignored.

"Looks nice - service is terrible " Read full review on TripAdvisor 1/19/2012 Vote

7. Room service is not gracious, the front desk and Concierge staff cool and not helpful, placing me on hold 40 minutes, twice.

"Not what it used to be, or ought to be " Read full review on TripAdvisor 1/19/2012 Vote

8. As we were scheduled to check out later that day, the woman at the front desk told my husband that it wasn't her problem that we hadn't let them know that we were uncomfortable sooner and HUNG UP on him.

"HVAC Problems " Read full review on TripAdvisor 1/12/2012 Vote

9. The front desk staff were friendly and polite.

"Beautiful hotel with great location, but the staff need more training. " Read full review on TripAdvisor 1/1/2012 Vote

10. The front desk people were very nice and there were no lines.

"Nice Hotel " Read full review on TripAdvisor 12/30/2011 Vote