Palace Hotel San Francisco, San Francisco, Concierge

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OpinionWell
Rank

14th

Out of 493

Palace Hotel San Francisco	Average Price: $284 Check Rates

Hotel Class:

2 New Montgomery Street

San Francisco, 94105 View map

4-Star Hotel Rank: 9 of 37
Average review rating: 4.01

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (47) bar (121) bath (36) bathroom (167) bed (136) bill (27) breakfast (143) brunch (50) charge (45) check in (121) check out (28) closet (24) complimentary (22) concierge (98) cost (53) deal (41) decor (29) dinner (37) downtown (44) food (128) front desk (144) gym (34) hotel (1468) housekeeping (59) lobby (173) location (376) lunch (24) manager (31) money (39) parking (87) pillow (28) pool (179) price (103) rate (89) recommend (68) restaurant (175) room (1272) room service (74) service (268) shower (53) spa (26) staff (307) street (203) suite (105) towel (47) valet (37) value (36) view (72) walk (116) wireless (41)

Concierge

Appears in 98 comments.

77% wrote positive comments about concierge

The following words were used in comments with Concierge:
accommodating (3) amazed (4) area (4) desk (14) excellent (6) friendly (10) good (5) great (7) helpful (36) hotel (17) housekeeping (6) outstanding (4) recommend (8) reservation (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. A couple blocks from Union Square, cable car starting point, etc. Bellhop and concierge were very friendly, not condescending to us not-so-fancy travelers.

"Good except for walls " Read full review on TripAdvisor 4/1/2012 Vote

2. Staff was polite with the exception of a snobby concierge.

"Vacation " Read full review on TripAdvisor 3/31/2012 Vote

3. Can not speak highly enough about how accommodating the concierge staff were.

"Gold glitters! " Read full review on TripAdvisor 2/24/2012 Vote

4. The front desk, room service, valet and concierge were all great and helpful.

"Beautiful lobby and restuarant, sub-par everything else " Read full review on TripAdvisor 1/26/2012 Vote

5. The nicest thing I can say about this hotel is the concierge staff is excellent, the location is excellent and our rooms were clean.

"Looks nice - service is terrible " Read full review on TripAdvisor 1/19/2012 Vote

6. The staff is outstanding, particularly the concierges, who unfailingly gave us good advice.

"Maintains excellent standard " Read full review on TripAdvisor 1/19/2012 Vote

7. Room service is not gracious, the front desk and Concierge staff cool and not helpful, placing me on hold 40 minutes, twice.

"Not what it used to be, or ought to be " Read full review on TripAdvisor 1/19/2012 Vote

8. We also experienced excellent service from the travelers concierge, who recommended excellent restaurants, obtained reservations for us, and arranged an afternoon at a spa for me.

"HVAC Problems " Read full review on TripAdvisor 1/12/2012 Vote

9. The staff is friendly and the Concierge world class with a no-nonsense, no snobbery approach.

"Great Place to Stay in San Francisco " Read full review on TripAdvisor 1/7/2012 Vote

10. Concierge is outstanding.

"So, so nice to be back " Read full review on TripAdvisor 1/5/2012 Vote