Chicago Drake Hotel, Chicago, Service

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Rank

41st

Out of 415

Chicago Drake Hotel	Average Price: $284 Check Rates

Hotel Class:

140 East Walton Place

Chicago, 60611 View map

4-Star Hotel Rank: 19 of 39
Average review rating: 4

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (621) , TripAdvisor (494) , YahooTravel (107)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (15) bar (67) bath (10) bathroom (124) beach (39) bed (114) bill (15) breakfast (103) charge (23) check in (58) check out (19) closet (21) concierge (47) cost (37) deal (27) decor (22) dinner (30) downtown (23) fee (21) food (54) front desk (55) hotel (754) housekeeping (26) lake (134) lobby (80) location (209) lunch (10) manager (26) money (32) parking (33) pillow (14) price (56) rate (53) recommend (54) restaurant (91) room (867) room service (25) service (164) shower (43) staff (212) street (43) suite (69) towel (17) tub (22) valet (18) value (10) view (176) walk (80) water pressure (10) wireless (23)

Service

Appears in 164 comments.

80% wrote positive comments about service

The following words were used in comments with Service:
excellent (18) expectation (7) food (13) free (8) good (17) great (27) guest (10) high (7) hotel (37) internet (8) location (9) night (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service is amazing too.

"If you like old school hotels then you will be thrilled. Great location too. " Read full review on TripAdvisor 11/7/2011 Vote

2. Just the experience of having that much history around you and the level of professional service at your fingertips is incomprehensible.

"A True Jewel of Chicago " Read full review on TripAdvisor 11/1/2011 Vote

3. This is a great old hotel with excellent service and a real feeling of history.

"October 2011 stay was outstanding " Read full review on TripAdvisor 10/31/2011 Vote

4. We usually stay at the Park Hyatt, but we have stayed at the Dana, Amalfi, Doubletree, Westin, Peninsula, etc. The service was better than any other place we have stayed.

"Excellent Location, Great view and value " Read full review on TripAdvisor 10/18/2011 Vote

5. This beautiful property has been greatly diminished by the lack of quality customer service, stemming back to a summer visit wishing to purchase a gift card on a Saturday afternoon.

"Gorgeous Property, Horrible Management " Read full review on TripAdvisor 10/4/2011 Vote

6. We ate at the Drake Bros restaurant, the food was good and the service was very attentive.

"Historic Hotel With Great Service " Read full review on TripAdvisor 9/27/2011 Vote

7. I stayed in the Drake it is an well kept old type Hotel but with everything a good hotel should have Breakfast has it all (except full fat yogourt) service was excellent,in a great location for shopping,would reccomend this hotel to anyone.

"very nice hotel " Read full review on TripAdvisor 9/14/2011 Vote

8. Service was as good as it should have been in this price range.

"Drake still a winner in Downtown Chicago " Read full review on TripAdvisor 9/13/2011 Vote

9. The service was excellent.

"Above expectations " Read full review on TripAdvisor 9/1/2011 Vote

10. Service was great, really friendly.

"Charming lady of indeterminable age " Read full review on TripAdvisor 8/25/2011 Vote