Chicago Drake Hotel, Chicago, Front Desk

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Rank

41st

Out of 415

Chicago Drake Hotel	Average Price: $284 Check Rates

Hotel Class:

140 East Walton Place

Chicago, 60611 View map

4-Star Hotel Rank: 19 of 39
Average review rating: 4

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (621) , TripAdvisor (494) , YahooTravel (107)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (15) bar (67) bath (10) bathroom (124) beach (39) bed (114) bill (15) breakfast (103) charge (23) check in (58) check out (19) closet (21) concierge (47) cost (37) deal (27) decor (22) dinner (30) downtown (23) fee (21) food (54) front desk (55) hotel (754) housekeeping (26) lake (134) lobby (80) location (209) lunch (10) manager (26) money (32) parking (33) pillow (14) price (56) rate (53) recommend (54) restaurant (91) room (867) room service (25) service (164) shower (43) staff (212) street (43) suite (69) towel (17) tub (22) valet (18) value (10) view (176) walk (80) water pressure (10) wireless (23)

Front desk

Appears in 55 comments.

64% wrote positive comments about front desk

The following words were used in comments with Front desk:
free (4) friendly (7) great (5) helpful (8) hotel (5) housekeeping (3) incredible (3) liked (3) management (3) most (3) night (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Everyone was so gracious and friendly from the Doorman ( Ben ) who greeted us with a smile when we arrived at 930am Sunday morning to the front desk and housekeeping.

"" Wonderful Stay at a Great Hotel " " Read full review on TripAdvisor 8/18/2011 Vote

2. In particular, the Front Desk were really helpful when I discovered I had dropped my mobile in the taxi from the airport and managed to get it back for me.

"Great service, would definitely stay here again " Read full review on TripAdvisor 8/6/2011 Vote

3. All the staff, from the front door to the front desk, were great.

"Great Location " Read full review on TripAdvisor 6/13/2011 Vote

4. It is marvelously decorated to keep its antique signature in a great luxurious perspectiveI just noticed three weak points which one should include in a review:1- The Front desk personel tend to be cold.

"Great Location, Luxury, friendliest concierge service......more to be done with front desk " Read full review on TripAdvisor 12/14/2010 Vote

5. Service was excellent, from front desk, to room service, to dining in the Cape Cod (mmmm!).

"Absolute heaven...we were treated like royalty! " Read full review on TripAdvisor 12/8/2010 Vote

6. After arriving at 1 a.m. local time, the front desk staff was wonderfully welcoming.

"Best Hotel I've Ever Had the Pleasure of Staying At! " Read full review on TripAdvisor 9/26/2010 Vote

7. After arriving at 1 a.m. local time, the front desk staff was wonderfully welcoming.

"Best Hotel I've Ever Had the Pleasure of Staying At! " Read full review on TripAdvisor 9/26/2010 Vote

8. The room service was impeccable and I found the front desk staff as well as housekeeping incredibly polite and helpful.

"One of the World's BEST " Read full review on TripAdvisor 7/5/2010 Vote

9. The bellmen were helpful; front desk staff perfect; room service staff were great (and even called to make sure I was satisfied); housekeeping was great (Carolyn was so warm and friendly to me and cheered me up when I was feeling a bit lonely); Cap Cod staff was great.

"A Near Perfect Business Trip.... " Read full review on TripAdvisor 7/2/2010 Vote

10. The staff is incredibly friendly and helpful, from the front desk clerks, to the concierge to the bell man.

"Marvelous Stay at The Drake " Read full review on TripAdvisor 10/16/2009 Vote