Embassy Suites Chicago, Chicago, Service

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Rank

59th

Out of 415

Embassy Suites Chicago	Average Price: $342 Check Rates

Hotel Class:

511 North Columbus Drive

Chicago, 60611 View map

3-Star Hotel Rank: 21 of 73
Average review rating: 4.17

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (106) , MyTravelGuide (622) , Travelocity (16) , TripAdvisor (497) , YahooTravel (54)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (16) bar (63) bathroom (49) bed (87) bill (19) breakfast (534) charge (16) check in (91) check out (14) complimentary (68) concierge (38) cost (35) deal (31) decor (15) dinner (22) downtown (93) fitness center (11) food (129) front desk (100) hot tub (27) hotel (966) housekeeping (43) lake (70) lakefront (68) lobby (106) location (342) manager (61) money (27) parking (86) pillow (21) pool (142) price (88) rate (52) recommend (62) restaurant (88) room (860) room service (14) service (145) shower (46) staff (300) street (93) suite (344) to park (14) towel (30) valet (64) valet parking (24) value (42) view (117) walk (148) wireless (29)

Service

Appears in 145 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
clean (11) customer (14) desk (10) excellent (13) exceptional (6) friendly (12) good (13) great (30) helpful (8) hotel (30) housekeeping (7) internet (6) location (11) nice (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. If you do drive, the valet service is great - they will quickly get your car and get you in and out.

"Great Location - Hotel in need of a makeover " Read full review on TripAdvisor 5/20/2012 Vote

2. Great location, very clean, and best of all excellent customer service.

"Superb customer service!!!!! " Read full review on TripAdvisor 4/22/2012 Vote

3. The only problem is no service.

"Nice Location. No service. " Read full review on TripAdvisor 3/2/2012 Vote

4. Dinah Adibu- Guest Service Agen, made the weekend more personal through her genuine concern for my need for quiet to get in a little reading and a lot of sleeping.

"Great location, Wonderful staff, Sauna! " Read full review on TripAdvisor 2/24/2012 Vote

5. What set it apart was the outstanding service and very friendly welcome from the ladies who were clearing tables.

"Excellent service " Read full review on TripAdvisor 1/25/2012 Vote

6. Great customer service at those hotels with nice rooms.

"Lots of LONG lines and below average customer service " Read full review on TripAdvisor 1/2/2012 Vote

7. Used room service twice and they were quick and awesome w/their service especially as the hotel was packed that night.

"Always a good experience " Read full review on TripAdvisor 1/2/2012 Vote

8. The onsite restaurant had great food and wonderful service.

"Nice stay, friendly staff....great breakfast! " Read full review on TripAdvisor 12/8/2011 Vote

9. We have stayed at this hotel a number of times and remain impressed with the staff and service.

"Great downtown location and stays are very comfortable " Read full review on TripAdvisor 11/13/2011 Vote

10. Price we paid was good for the room and service.

"Great location and good value " Read full review on TripAdvisor 10/8/2011 Vote