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Rank
59th
Out of 415

Embassy Suites Chicago

Average Price: $342  
 
Hotel Class:
511 North Columbus Drive
Chicago, 60611 View map  
3-Star Hotel Rank: 21 of 73
Average review rating: 4.17
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (106) , MyTravelGuide (622) , Travelocity (16) , TripAdvisor (497) , YahooTravel (54)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Concierge
Appears in 38 comments. 
53% wrote positive comments about concierge
The following words were used in comments with Concierge:
complaints (2)   desk (12)   downtown (2)   employee (3)   friendly (3)   helpful (9)   hotel (7)   liked (4)   most (3)   recommend (4)   unhelpful (3)   water (2)   well (2)    
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1. The concierge Doris was a tremendous help to us in our daily planning.
"Great location! " Read full review on TripAdvisor   5/14/2012 Vote      
2. I would have liked to had some help from a concierge for tours, etc. I feel for a deluxe hotel, they fell short of their job.
"Excellent hotel with great amenities " Read full review on TripAdvisor   5/3/2012 Vote      
3. :-( We did not get much help regarding touristy attraction info - which seems like an everyday concierge request.
"Awesome stay, will return! " Read full review on TripAdvisor   9/7/2011 Vote      
4. kudos to Terry the Concierge.
"Nice Hotel and Great Area!! " Read full review on TripAdvisor   7/5/2011 Vote      
5. Additionally, the service here is top-notch and the entire place is well run by the check-in staff, concierge, bellhops, and even the guy who makes the omelets (he's amazing!).
"A Solid Hotel Choice in a Good Location " Read full review on TripAdvisor   6/19/2011 Vote      
6. and Steve at the front desk, Shirley in the dining room, and Phillip in transportation/concierge were all fantastic and made our stay most enjoyable.
"Great Place to Stay " Read full review on TripAdvisor   5/21/2011 Vote      
7. Starting from the time we stepped out of the car; the friendliness,politeness and promptness of the valets, the concierge and everyone in between was incredible.
"exceeded expectations " Read full review on Expedia   10/5/2009 Vote      
8. We had great service at reception, with the concierge service and with little extras like forks delivered to the room late one night.
"Free drinks & made to order omelettes " Read full review on TripAdvisor   10/23/2007 Vote      
9. The only complaint that I had, was there was never a concierge at their desk.
"Excellent hotel with great amenities " Read full review on TripAdvisor   5/3/2012 Vote      
10. There have been hardly any employees at the check in desk, and the concierge has been closed all day.
"Less than mediocre experience " Read full review on TripAdvisor   4/3/2012 Vote      
   
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