Embassy Suites Chicago, Chicago, Front Desk

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Rank

59th

Out of 415

Embassy Suites Chicago	Average Price: $342 Check Rates

Hotel Class:

511 North Columbus Drive

Chicago, 60611 View map

3-Star Hotel Rank: 21 of 73
Average review rating: 4.17

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (106) , MyTravelGuide (622) , Travelocity (16) , TripAdvisor (497) , YahooTravel (54)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (16) bar (63) bathroom (49) bed (87) bill (19) breakfast (534) charge (16) check in (91) check out (14) complimentary (68) concierge (38) cost (35) deal (31) decor (15) dinner (22) downtown (93) fitness center (11) food (129) front desk (100) hot tub (27) hotel (966) housekeeping (43) lake (70) lakefront (68) lobby (106) location (342) manager (61) money (27) parking (86) pillow (21) pool (142) price (88) rate (52) recommend (62) restaurant (88) room (860) room service (14) service (145) shower (46) staff (300) street (93) suite (344) to park (14) towel (30) valet (64) valet parking (24) value (42) view (117) walk (148) wireless (29)

Front desk

Appears in 100 comments.

71% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (10) great (9) helpful (14) hotel (13) housekeeping (6) location (6) problem (5) terrible (4) valet (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The bartenders and front desk staff were friendly.

"Good location, just ok hotel " Read full review on TripAdvisor 4/8/2012 Vote

2. Dinah at the front desk was extremely helpful and excellent people skills.

"Awesome Service " Read full review on TripAdvisor 2/5/2012 Vote

3. The front desk and staff at breakfast were friendly and helpful.

"Perfect Location " Read full review on TripAdvisor 10/30/2011 Vote

4. Very nice location, very helpful front desk , Dinah Adibu from front desk is an angle,Thanks a million.

"Friendly front desk especially "Dinah Adibu" " Read full review on TripAdvisor 6/21/2011 Vote

5. Because there were so many people at the hotel, a few days we ran out of hot water in the a.m. There was never a concierge but the front desk was helpful.

"Good location and nice hotel " Read full review on TripAdvisor 6/13/2011 Vote

6. Laura, and others, at the front desk were always cheery and helpful with every inquirey.

"A great place to stay with wonderful service. " Read full review on TripAdvisor 5/23/2011 Vote

7. The woman at the front desk was very kind and friendly and said she has a room ready for us.

"Most pleasant staff, ever! " Read full review on TripAdvisor 5/18/2011 Vote

8. The staff, especially Dinah at the front desk, were pleasant (even with all those people!) and calm.

"Spring Break and Everyone, I mean, EVERYone came " Read full review on TripAdvisor 5/5/2011 Vote

9. If I need any further assistance in the evening, Justin at the front desk is always there to help.

"Awesome Hotel " Read full review on TripAdvisor 4/14/2011 Vote

10. something interesting, They valet your luggage with the bell hop, except laptops which go at the front desk.

"Embassy suites is not what it was 20 years ago. " Read full review on TripAdvisor 4/5/2011 Vote