Wyndham Garden Hotel - Times Square South, New York City, Manager

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Rank

19th

Out of 676

Wyndham Garden Hotel - Times Square South	Average Price: $341 Check Rates

Hotel Class:

341 WEST 36TH STREET NEW YORK

New York City, View map

3-Star Hotel Rank: 9 of 154
Average review rating: 4.18

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (38) , Travelocity (7) , TripAdvisor (786) , YahooTravel (1)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 28 comments.

85% wrote positive comments about manager

The following words were used in comments with Manager:
generous (3) helpful (3) hotel (8) housekeeping (4) liked (4) lobby (2) management (28) new (3)

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1. rooms were small and aged and their were none of the facilities available to us a complimentary breakfast only complicated further as their was little or no places to eat or drink especially hot coffee from paper cups was a health and safety issue the foyer looked like a cattle market and our friend ended up with food poisen, this hotel formally the wyndam gardens was now trading under a different name and no one thought to notify us our whole holiday was a total dissapointment due to this fact, however the staff were pleasant, helpful, courteous especially Tim the manager who realised our predicament and went out his way to help however we felt like the out of towners on a total misadventure.

"the inbetweeners made us the out of towners. " Read full review on TripAdvisor 1/10/2012 Vote

2. The Head Chef and General Manager each wrote a personal note welcoming us to their hotel and offering us their services.

"Our Best Hotel Experience in New York...Ever! " Read full review on TripAdvisor 6/24/2011 Vote

3. At the end of the stay, the manager did a very generous thing for the 'inconvenience' caused.

"Excellent sleep! Impressed with staff. " Read full review on TripAdvisor 5/7/2011 Vote

4. I left behind a belt in the bedroom by mistake when we were leaving but a phone call and email soon brought a positive response from the housekeeping manager that they had found it - I was delighted.

"Excellent service, very comfortable hotel " Read full review on TripAdvisor 9/5/2010 Vote

5. It looks like there are several new managers about.

"The best stay yet " Read full review on TripAdvisor 8/23/2010 Vote

6. The bar manager gave us a free drink each and let us have happy hour prices in the downstairs bar.

"Excellent hotel, excellent location but needs more lifts " Read full review on TripAdvisor 7/8/2010 Vote

7. But since the front desk staff member by the name of Denis kept hanging up the phone on me because I requested to speak to his manager, I will not be wasting my time or money there.

"Very RUDE staff " Read full review on TripAdvisor 3/24/2012 Vote

8. As if this wasn't enough, I'm disturbed yet AGAIN at 11 am by ANOTHER staff about my checkout time, definitely a manager this time.

"Great location, good rooms, but noisy & staff AWFUL. " Read full review on TripAdvisor 1/21/2012 Vote

9. the really bad part was, we left our passports in the safe when we left as was catching a train to new orleans, to pick up a cruise, we realised what we had done after we had left new york, we then phoned the hotel to get them to check the safe in the room, the manager said he would and that he would phone us back.

"the good and bad " Read full review on TripAdvisor 1/6/2012 Vote

10. so as soon as we were up we phoned the hotel again to be told that the manager would phone us as soon as he got in, but after several expensive phone calls they said that there was nothing in the safe.

"the good and bad " Read full review on TripAdvisor 1/6/2012 Vote