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Rank
28th
Out of 676

Renaissance New York Hotel Times Square

Average Price: $467  
 
Hotel Class:
Two Times Square, 714 7th Avenue
New York City, 10036 View map  
4-Star Hotel Rank: 12 of 106
Average review rating: 4.34
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (28) , MyTravelGuide (49) , Travelocity (5) , TripAdvisor (673) , YahooTravel (50)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 13 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
 
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1. Manny the front desk manager is a delight.
"OUTSTANDING LOCATION, UPGRADED TO SUITE! GORGEOUS! RESTAURANT HAS AWESOME VIEW OF TIMES SQUARE. " Read full review on TripAdvisor   10/27/2009 Vote      
2. I must say, that when I told a manager on the 2nd time in what had happened he brought us a complimentary dessert tray to apologize.
"Not worth the money " Read full review on TripAdvisor   5/22/2012 Vote      
3. We appreciated the special attention given to us by the manager , Patrick Flannery .
"Recent visit " Read full review on TripAdvisor   1/31/2012 Vote      
4. We told the front desk, and within minutes a manager had arrived and moved us to a new room.
"The Place to Stay in Times Square " Read full review on TripAdvisor   9/17/2011 Vote      
5. Instead a front desk manager came up and accused me of smoking in my room.
"Hurricane discomfort " Read full review on TripAdvisor   8/27/2011 Vote      
6. Took ages to speak to the manager to resolve that the hotel had made an error but they refused to do anything about it.
"DO NOT STAY AT THIS HOTEL. THEY TURN YOU AWAY " Read full review on TripAdvisor   7/6/2011 Vote      
7. The room was very clean and upon my prior request, the manager on duty when we arrived, checked with us for bed bugs: NOTHING found, as we were frightened before coming over.
"A Really great hotel to stay in!! " Read full review on TripAdvisor   12/26/2010 Vote      
8. The walk through the lobby to the dining room was, for her, considerable, but the restaurant managers (Melissa and Patrick) were able to procure a wheelchair for our use.
"Outstanding service " Read full review on TripAdvisor   3/26/2010 Vote      
9. The check-in desk has been moved to the entrance area from the lobby one flight up - not an improvement - now the manager on-duty cannot keep an eye on the concierge and the restaurant and lounge.
"Terrific Location and Good Value " Read full review on TripAdvisor   5/17/2009 Vote      
10. I called the concierge again and this time spoke (politely) to duty manager 'Greg` who before hearing out my concern and my request for a serviceable room, and perhaps anticipating a claim for compensation, offered an earful of attitude about the discounted rate we had booked at which he 'offered to honour' because of the difficulty we had been through (which no time previously had been queried, and had been verbally confirmed by the Marriott Customer Care staff when I verbally confirmed the booking from Australia some time earlier).
"Great property let down but dreadful management and service culture " Read full review on TripAdvisor   7/15/2008 Vote      
   
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