Grand Hyatt Kauai Resort and Spa, Poipu, Manager

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Rank

1st

Out of 10

Grand Hyatt Kauai Resort and Spa	Average Price: $494 Check Rates

Hotel Class:

1571

Poipu, 00000 View map

5-Star Hotel Rank: 1 of 1
Average review rating: 4.41

OpinionWell Value Index: 6

Traveler reviews analyzed: MyTravelGuide (14) , TripAdvisor (1458)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (78) balcony (91) bar (212) bathroom (172) beach (947) bed (123) bill (49) breakfast (536) cabana (110) charge (79) check in (123) complimentary (74) concierge (151) cost (93) deal (72) dinner (221) fee (162) food (637) front desk (136) gym (80) hot tub (47) hotel (1843) housekeeping (52) landscape (90) lobby (330) location (261) lunch (103) manager (52) massage (96) money (115) ocean (639) parking (128) pool (1789) price (284) rate (106) recommend (274) restaurant (734) room (2009) room service (67) service (733) shower (153) spa (426) staff (630) suite (76) towel (134) tub (42) valet (101) value (54) view (748) walk (291)

Manager

Appears in 52 comments.

57% wrote positive comments about manager

The following words were used in comments with Manager:
cares (3) compensate (3) desk (4) free (3) generous (3) great (3) helpful (3) hotel (11) liked (3) management (53) nice (3) problem (4) resort (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. When I mentioned this to a front desk manager after trying repeatedly to find activities with our girls, she apologized profusely and sent us a nice snack basket which was way more than I expected.

"Beautiful property, excellent service, favorite beach resort ever " Read full review on TripAdvisor 3/20/2012 Vote

2. We had one mishap with our Share the Stars Dinner (they lost our reservation) but the Manager quickly took care of it and kept us very happy :).

"Wonderful Resort! " Read full review on TripAdvisor 3/1/2012 Vote

3. SERVICE / SECURITYGood:Called a manager in advance and told him it was our honeymoon, and that we wanted a memorable visit.

"The Kauai Gold Standard... but look for a deal here " Read full review on TripAdvisor 10/4/2011 Vote

4. As if the great service wasn't enough, the General Manager Doug Sears handled the emergency evacuation like a seasoned ships capitain.

"This is our first of many visits to this wonderful property " Read full review on TripAdvisor 3/11/2011 Vote

5. Our waiter apologized and was very professional in correcting the mistakes but the manager refused to come out from behind the kitchen door and speak to us.

"Magnificent grounds but the service has really slipped in recent years " Read full review on TripAdvisor 4/14/2009 Vote

6. The manager should have come out and possibly comped 1 dessert or better yet the items that were incorrectly priced.

"Magnificent grounds but the service has really slipped in recent years " Read full review on TripAdvisor 4/14/2009 Vote

7. The next day we spoke with another manager (Matt) and we were so pleased with the way he handled our concerns.

"Vacation in Paradise " Read full review on TripAdvisor 3/20/2008 Vote

8. I thought that the security that responded and the hotel manager were sweet and nice, but did little to help resolve locating the stolen items.

"Some Pros, Some Cons " Read full review on TripAdvisor 8/16/2007 Vote

9. When you pay that much money to stay in Hyatt you would expect more than Hilton but Hilton had even free Internet and free Managers hour, free drinks and also slide and at Hyatt you had to pay for all the extras wich we though it was a rip off since you have to already pay that much more just to stay there.

"over priced " Read full review on TripAdvisor 6/21/2007 Vote

10. I had a minor problem at one of the restaurants and no less than 3 managers contacted me for details and 'to make things right'.

"Great Company " Read full review on TripAdvisor 5/7/2012 Vote