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Rank
8th
Out of 504

The Watermark Hotel and Spa

Average Price: $322  
 
Hotel Class:
212 West Crockett Street
San Antonio, 78205 View map  
4-Star Hotel Rank: 6 of 32
Average review rating: 4.29
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (39) , MyTravelGuide (6) , Travelocity (10) , TripAdvisor (201) , YahooTravel (9)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Housekeeping
Appears in 9 comments. 
50% wrote positive comments about housekeeping
The following words were used in comments with Housekeeping:
best (2)   desk (3)   hotel (4)   liked (3)   problem (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. Everyone from porter to housekeeping were wonderful.
"70th Birthday bash and girls weekend " Read full review on TripAdvisor   4/27/2010 Vote      
2. And I am certain we experienced one of the best housekeeping staffs in the country - like having a favorite aunt doting over you during a Christmas visit.
"Expensive and well worth it. " Read full review on TripAdvisor   10/13/2009 Vote      
3. Service throughout the hotel was impeccable, from the front desk who greeted us by name the moment we walked into the hotel, to the restaurant, to room service and housekeeping.
"Wonderful Hotel! " Read full review on TripAdvisor   1/30/2012 Vote      
4. From room service, especially Jesus and Larry, to housekeeping to the bell staff, valet and front desk they all do their best to make every wish come true.
"Excellence at every turn. " Read full review on TripAdvisor   12/8/2011 Vote      
5. First American hotel that featured in~room NESPRESSO cappachino machines that I have had the pleasure of enjoying (I have one at home!), fab two person spa tubs, ceiling fans in bedroom, Dean & Deluca snacks & comprehensive mini-bar and probably one of my most important amenities in a hot climate like San Antonio is the ability to crank the AC to 65 degrees and it works exceptionally well :) The overall feel is EXCLUSIVE with a ton of luxury hotel features and a top-notch, responsive staff from housekeeping to the spa.
"OMG...FABULOSITY @ its FINEST & VERY Pet~Friendly! " Read full review on TripAdvisor   4/3/2011 Vote      
6. Clever, I suppose, because housekeeping had failed to notice.
"Classy hotel, great spa, but rooms starting to show age " Read full review on TripAdvisor   7/26/2010 Vote      
7. Although they had run out of cots, they had housekeeping bring huge pillows and comforters, blankets, sheets for my son to make a bed on the chair and ottoman.
"Spring Break Getaway " Read full review on Travelocity   3/1/2009 Vote      
8. We did not get our room cleaned one day - until we left a tip for housekeeping and made another request.
"This is NOT a 4 star experience " Read full review on TripAdvisor   3/10/2008 Vote      
9. My issues (and my colleagues had many similar stories) involved things like a minibar that was not checked for nearly a week -- leaving me to call and plead on a daily basis for a refill of Diet Coke and other beverages, housekeeping that was entirely inconsistent -- dirty towels left in the bathroom for two days, garbage not emptied, turndown with chocolates one day and then not again for 5 days, etc. etc. Calls to housekeeping or the front desk to address these problems or similar problems with laundry were either not answered or endlessly transferred.
"Extraordinarily deficient service for a hotel with pretensions to being nice " Read full review on TripAdvisor   6/21/2009 Vote      
   
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