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Rank
8th
Out of 504

The Watermark Hotel and Spa

Average Price: $322  
 
Hotel Class:
212 West Crockett Street
San Antonio, 78205 View map  
4-Star Hotel Rank: 6 of 32
Average review rating: 4.29
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (39) , MyTravelGuide (6) , Travelocity (10) , TripAdvisor (201) , YahooTravel (9)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 29 comments. 
87% wrote positive comments about front desk
The following words were used in comments with Front desk:
clean (2)   concierge (5)   desk (29)   friendly (4)   good (2)   great (3)   helpful (7)   hotel (4)   housekeeping (4)   need (4)   rude (2)   service (4)   spa (2)   staff (7)   towel (2)   valet (4)   walking (2)    
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1. It took three days and a request for a knife (at the front desk) to skin an apple (my friend is allergic to the skin) before we heard the first 'no'.
"Seriously unexcepted " Read full review on TripAdvisor   5/1/2012 Vote      
2. No question irritated the front desk.
"Magnificent hotel ...just watch out when booking a spa package " Read full review on TripAdvisor   3/26/2012 Vote      
3. Service throughout the hotel was impeccable, from the front desk who greeted us by name the moment we walked into the hotel, to the restaurant, to room service and housekeeping.
"Wonderful Hotel! " Read full review on TripAdvisor   1/30/2012 Vote      
4. The front desk manager was equally helpful, so in all we felt thoroughly spoiled from the get-go -- and for the most part this good vibe remained throughout our stay.
"Superb 3-day experience " Read full review on TripAdvisor   12/28/2011 Vote      
5. From room service, especially Jesus and Larry, to housekeeping to the bell staff, valet and front desk they all do their best to make every wish come true.
"Excellence at every turn. " Read full review on TripAdvisor   12/8/2011 Vote      
6. They make it a point to know you by name and the flavored water by the front desk was awesome.
"Best Hotel in San Antonio " Read full review on TripAdvisor   10/23/2011 Vote      
7. You never opened a door to go out, you never asked twice for anything, front desk was extremely helpful when I needed them to help me hunt 'stuff' down, doormen gave excellent directions to wherever we needed to walk to, and the rooms, my o' my.
"Unbelievable Experience " Read full review on TripAdvisor   10/12/2009 Vote      
8. Also the front desk people very helpful in finding parking for my oversized vehicle.
"another great experience " Read full review on TripAdvisor   11/24/2007 Vote      
9. The front desk personnel were very friendly and helpful, providing us with information on local restaurants, museums, etc. We thought the food was wonderful at the hotel`s restaurant on the riverwalk.
"Nice weekend away " Read full review on TripAdvisor   8/25/2007 Vote      
10. The people at the front desk were beyond confused about what I had booked (I booked while making my hotel reservations).
"Hotel is fabulous but tried spa twice- they missed the mark both times " Read full review on TripAdvisor   2/6/2012 Vote      
   
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