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OpinionWell
Rank
15th
Out of 165

Royal Hawaiian

Average Price: $377  
 
Hotel Class:
2259 Kalakaua Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 6 of 17
Average review rating: 4.53
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (9) , Travelocity (4) , TripAdvisor (581) , YahooTravel (67)
SAFE TO BOOK ? (2/5 issues found)
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Staff
Appears in 467 comments. 
90% wrote positive comments about staff
The following words were used in comments with Staff:
attentive (21)   beach (65)   beauty (26)   chair (22)   desk (20)   friendly (93)   great (46)   guest (20)   helpful (81)   hotel (121)   liked (21)   location (27)   nice (29)    
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1. The staff were super friendly and helpful.
"Loved it! " Read full review on TripAdvisor   5/22/2012 Vote      
2. I found the staff to be extremely friendly and helpful.
"Great stay! " Read full review on TripAdvisor   5/10/2012 Vote      
3. A special note to the beach staff who took care of us.
"Great stay! " Read full review on TripAdvisor   5/10/2012 Vote      
4. Otherwise, staff was very friendly and helpful.
"A little gem between giants " Read full review on TripAdvisor   5/6/2012 Vote      
5. Love the old style charm and the staff is amazing.
"Love this place " Read full review on TripAdvisor   5/2/2012 Vote      
6. The staff are friendly and helpful, and we appreciated the banana bread waiting in our room on arrival as well as the sparkling wine - offered even though our trip was a delayed anniversary celebration.
"Wonderful atmosphere, unique hotel, aloha spirit " Read full review on TripAdvisor   4/30/2012 Vote      
7. We did not like having to pay to use a beach umbrella and chair, but the staff were helpful and courteous about it.
"Wonderful atmosphere, unique hotel, aloha spirit " Read full review on TripAdvisor   4/30/2012 Vote      
8. The valet staff were wonderful, just the right mix of friendly, helpful and relaxed.
"Wonderful atmosphere, unique hotel, aloha spirit " Read full review on TripAdvisor   4/30/2012 Vote      
9. If you are looking for a wonderful, relaxing, comfortable, convenient, plush old hotel with great character, history and the most wonderful staff, do yourself a favor and stay at the Royal Hawaiian.
"What a great place for a vacation! " Read full review on TripAdvisor   4/25/2012 Vote      
10. Then at breakfast he recieves continental breakfast and what has happened at the four other Starwood hotels is that if you decide to order off the menu - points are either added to your account or there is a price cut- but again it's s big aloha but NO from this Starwood management - As my partner says its lot the cost as much as it is a complete departure from the yes yes yes / the brand was built on and a standard that is very well in place at other locations- all it takes is one bad apple as they say well Royal management ALOHA also means GOODBYE-I M not even going to go on to the fact that this has all been going on sandwiched between outrigger hotel construction and a beach basically shut down because of beach refurbishment / yes a week that should have been spent making sure guests were treated even more sensitively because of these inconveniences is a lost opportunity by this property- Ok good points are THE STAFF they all do an outstanding job fielding complaints by hotel guests - of you think we are alone trust me we are not- I suppose the management considers this weeks guests expendable in the scheme of things - Pretty hotel - pretty awful Planning and execution by the property-If you read my other reviews I try and be fair - I am not angry just really sad that a week that my partner had wanted to share and wow me/us with has been a major dissappintment/Ps I am Writting this on my iPhone on a beach at a Wyndham property sorry for the typos - Aloha .
"What a way to ruin a hotel brand- " Read full review on TripAdvisor   4/23/2012 Vote      
   
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