Royal Hawaiian, Honolulu, Service

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Rank

15th

Out of 165

Royal Hawaiian	Average Price: $377 Check Rates

Hotel Class:

2259 Kalakaua Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 6 of 17
Average review rating: 4.53

OpinionWell Value Index: 1

Traveler reviews analyzed: YahooTravel (67) , MyTravelGuide (9) , Travelocity (4) , Expedia (44) , TripAdvisor (581)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (64) balcony (77) bar (224) bath (31) bathroom (181) beach (829) beachfront (25) bed (89) breakfast (194) charge (44) check in (158) closet (28) complimentary (41) concierge (106) cost (43) deal (38) decor (39) dinner (77) fee (68) food (191) front desk (70) hotel (1478) housekeeping (60) lobby (68) location (289) lunch (49) manager (36) money (44) ocean (229) parking (65) pool (388) price (98) rate (48) recommend (113) restaurant (236) room (1269) room service (29) service (443) shower (62) spa (41) staff (467) street (34) suite (116) towel (124) tub (28) valet (56) value (25) view (334) walk (99) wireless (28)

Service

Appears in 443 comments.

77% wrote positive comments about service

The following words were used in comments with Service:
beauty (21) breakfast (18) concierge (18) customer (23) excellent (32) expectation (18) food (45) friendly (21) good (43) great (57) helpful (19) hotel (104) location (30) nice (19)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We also loved breakfast at the Surf Lanai each morning-great food and service in a really beautiful beachside setting.

"Wonderful memories forever " Read full review on TripAdvisor 5/6/2012 Vote

2. Service was always great.

"Old Style Charm and Pink! " Read full review on TripAdvisor 5/1/2012 Vote

3. We also had spa services that were awesome at the Abhasa spa.

"Fantastic experience " Read full review on TripAdvisor 4/30/2012 Vote

4. The service is impeccable, the rooms (124 and 126) were classic, although the bathrooms are small.

"Could anything be better than staying on Waikiki Beach? " Read full review on TripAdvisor 4/25/2012 Vote

5. I'd have no problem staying here again but there needs to be a improvement in service and attitude with staff in some areas of the business.

"Charming old lady ... however !! " Read full review on TripAdvisor 4/14/2012 Vote

6. Evening turndown service knocked as softly as possible to avoid actually having to go in to the room to clean, I had to open the door and ask them in when I saw their shadows while watching TV.

"Old, worn and mercenary " Read full review on TripAdvisor 4/11/2012 Vote

7. Great service and attentive staff.

"Absolute Waikiki Beachfront! " Read full review on TripAdvisor 4/5/2012 Vote

8. Water, fruit (ooh papaya) & newspapers were part of the package - but you could order lunch, or a mai tai or even sunscreen; the service was beyond excellent.

"Oh my. " Read full review on TripAdvisor 4/3/2012 Vote

9. We had no problems getting places by the pool or on the sand and we had no problems at all with service.

"Get Real on Comparisons With Four Seasons! " Read full review on TripAdvisor 3/31/2012 Vote

10. Basically they are in two separate worlds in terms of service and luxury.

"Royal Disappointment " Read full review on TripAdvisor 3/22/2012 Vote