Royal Lahaina Resort, Lahaina, Front Desk

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Rank

11th

Out of 91

Royal Lahaina Resort	Average Price: $208 Check Rates

Hotel Class:

2780 Kekaa Drive

Lahaina, 96761 View map

4-Star Hotel Rank: 6 of 12
Average review rating: 3.66

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (181) , Travelocity (45) , TripAdvisor (1472) , YahooTravel (116)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (61) balcony (177) bar (236) bath (35) bathroom (164) beach (1364) bed (270) breakfast (370) charge (98) check in (126) check out (52) cost (80) deal (95) decor (61) dinner (183) fee (56) food (472) front desk (187) hotel (2029) housekeeping (87) lobby (210) location (492) lunch (73) manager (66) money (124) ocean (895) parking (417) patio (60) pillow (40) pool (645) price (283) rate (67) recommend (263) restaurant (547) room (2549) room service (42) service (349) shower (182) shuttle (60) staff (787) street (44) suite (92) to park (44) towel (122) valet (119) valet parking (54) value (126) view (989) walk (344) wireless (35)

Front desk

Appears in 187 comments.

61% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (17) great (11) helpful (24) hotel (20) housekeeping (10) nice (8) night (20) rude (8) service (11) staff (51) upgraded (18) valet (14) view (12) welcoming (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff are very helpful and friendly.

"Great value " Read full review on TripAdvisor 5/10/2012 Vote

2. We rented a surfboard that was also checked in at the front desk that we picked up everyday to try it out on the waves (which the kids also loved!).

"Family Vacation With Teenagers " Read full review on TripAdvisor 3/30/2012 Vote

3. The front desk staff were attentive, friendly and very helpful.

"Ignore negative reviews, this place is amazing! " Read full review on TripAdvisor 2/19/2012 Vote

4. The front desk staff was very helpful, the restaurant staff friendly, and the 'grounds' staff available to transport luggage to/from the parking area and room (the only real inconvenience to staying in the cottages).

"A Great Maui Location " Read full review on TripAdvisor 2/6/2012 Vote

5. This resort was amazing right from the front desk staff to the beautiful rooms and all situated on one of the nicest beaches in the world.

"Wonderful Honeymoon " Read full review on TripAdvisor 2/1/2012 Vote

6. We arrived very late to resort but were able to make us feel very welcomed by a very friendly front desk assistance, Lovely.

"Paraside for newlyweds. " Read full review on TripAdvisor 11/21/2011 Vote

7. Check out: We checked out after our 10 night stay and the front desk agent asked if we would like to leave our charges on the card provided at check in.

"3rd time...not so lucky. " Read full review on TripAdvisor 10/20/2011 Vote

8. The front desk staff was very nice as were the bell men,,,,First let me start by saying the over all stay was just ok,, reasons,,,,The pool,,,well I have seen pools in 2 star hotels that were better and the service to get a drink around the pool was well, lets just say, we were there for 8 days and were only asked once if we wanted anything to drink,, said yes and she only brought back part of what I ordered, I only ordered 2 drinks,,The beanbag chairs in the pool were kinda fun.

"It's just ok " Read full review on TripAdvisor 10/10/2011 Vote

9. The front desk staff was helpful, and the activity staff was good too.

"Nice place to stay " Read full review on TripAdvisor 8/13/2011 Vote

10. The front desk person, Daphne was extremely nice and helpful, she is very professional and a great representative of your resort.

"A perfect stay " Read full review on TripAdvisor 8/10/2011 Vote