Kona Village Resort, Kailua-Kona, Service

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Home » United States » Hawaii » Kailua-Kona Hotels » Kona Village Resort

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Rank

7th

Out of 25

Kona Village Resort	Average Price: $499 Check Rates

Hotel Class:

Queen Kaahumanu Hwy

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 3 of 4
Average review rating: 4.41

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (20) , TripAdvisor (275)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) bar (15) bathroom (16) beach (176) beachfront (5) bed (13) bill (13) breakfast (63) brunch (4) charge (15) check in (20) check out (10) complimentary (8) concierge (11) cost (23) deal (12) deck (4) dinner (83) fee (7) fitness center (5) food (152) front desk (13) gym (6) hot tub (11) hotel (70) housekeeping (9) landscape (6) lobby (4) location (50) lunch (67) manager (8) money (19) ocean (60) patio (8) pool (51) price (41) rate (12) recommend (30) restaurant (48) room (141) room service (5) service (87) shower (6) spa (6) staff (123) towel (6) tub (3) value (4) view (33) walk (29)

Service

Appears in 87 comments.

78% wrote positive comments about service

The following words were used in comments with Service:
excellent (6) expectation (5) food (17) friendly (4) good (7) great (13) liked (4) meal (7) most (4) need (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff and the service were very good.

"Cool place: needs some updates " Read full review on TripAdvisor 3/17/2011 Vote

2. Customer service in both places, outstanding.

"Truly a "get away from it all" destination " Read full review on TripAdvisor 3/2/2011 Vote

3. ' Food is super (Hale Samoa dining), service great in every way, the staff could not be warmer without being fussy.

"There's NO place like THIS home! " Read full review on TripAdvisor 2/13/2011 Vote

4. The food and the service are excellent.

"Unique Experience " Read full review on TripAdvisor 2/8/2011 Vote

5. Service is extraordinarily friendly and capable.

"Perfect relaxation " Read full review on TripAdvisor 1/31/2011 Vote

6. They raved about their experience and so we returned in 2010 to find the peace, relaxation, beautiful hales, wonderful food, and superb service that we remembered.

"Kona Village is paradise on earth. " Read full review on TripAdvisor 1/25/2011 Vote

7. Service is good and the grounds are beautiful.

"Hotel is very special... but dining options are annoying " Read full review on TripAdvisor 8/29/2010 Vote

8. The service was great and we also enjoyed the food.

"Loved this place! " Read full review on TripAdvisor 8/9/2010 Vote

9. The charm is in the location, the variety of hales, the non-intrusive service, the quietness of the entire property.

"Could Not Imagine Staying Anywhere Else " Read full review on TripAdvisor 7/3/2010 Vote

10. The accommodations were comfortable (except for loudly flushing toilets), food was abundant and surprisingly good, service was friendly, & facilities were well kept.

"Fabulous! " Read full review on TripAdvisor 4/12/2010 Vote