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Rank
7th
Out of 25

Kona Village Resort

Average Price: $499  
 
Hotel Class:
Queen Kaahumanu Hwy
Kailua-Kona, 96740 View map  
4-Star Hotel Rank: 3 of 4
Average review rating: 4.41
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (20) , TripAdvisor (275)
SAFE TO BOOK ? (0/5 issues found)
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Front desk
Appears in 13 comments. 
50% wrote positive comments about front desk
The following words were used in comments with Front desk:
 
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1. For those needing internet, it is not an issue, since they have the facilities available at the front desk area free of charge.
"Very nice resort,,but not a full diving resort " Read full review on TripAdvisor   1/23/2010 Vote      
2. That is when I got upset and went to the front desk and ask for the manager.
"Very nice resort,,but not a full diving resort " Read full review on TripAdvisor   1/23/2010 Vote      
3. We had it out after 3 days with the front desk and even theatened to check-out and go to another hotel if they could not give what we had come to do in Kona,,,,diving.
"Very nice resort,,but not a full diving resort " Read full review on TripAdvisor   1/23/2010 Vote      
4. We were not the only guests that had probelms with the front desk staff as MANY people we encountered complained to us about their check in experience.
"Like a trip back to old Hawaii " Read full review on TripAdvisor   11/28/2009 Vote      
5. The only issue we had during the trip was the front desk staff.
"Like a trip back to old Hawaii " Read full review on TripAdvisor   11/28/2009 Vote      
6. From the security guard at the entrance to the front desk agent who greeted us at the drive with a lei and rum punch.
"Paradise! Will go again " Read full review on TripAdvisor   4/17/2009 Vote      
7. Going to dinner we stopped by the front desk and were told that a few hales would be open the next day, however since we booked the internet special that we would only be able to stay in certain categories.
"Bora Boras ugly distant cousin " Read full review on TripAdvisor   3/3/2009 Vote      
8. The next morning we go to the front desk and ask what we need to do to check out.
"Bora Boras ugly distant cousin " Read full review on TripAdvisor   3/3/2009 Vote      
9. so i called from my cell phone to the front desk around 12 am and said i refused to stay in that room, they offered to mofve us that night but it was so late.
"just returned from kona village " Read full review on TripAdvisor   11/2/2008 Vote      
10. Also, the front desk or the hostesses at meals are happy to arrange rides to the rooms and the valets were friendly and entertaining.
"Authentic Hawaii Experience " Read full review on TripAdvisor   1/24/2008 Vote      
   
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