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Rank
7th
Out of 25

Kona Village Resort

Average Price: $499  
 
Hotel Class:
Queen Kaahumanu Hwy
Kailua-Kona, 96740 View map  
4-Star Hotel Rank: 3 of 4
Average review rating: 4.41
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (20) , TripAdvisor (275)
SAFE TO BOOK ? (0/5 issues found)
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Concierge
Appears in 11 comments. 
100% wrote positive comments about concierge
The following words were used in comments with Concierge:
helpful (3)   kid (2)    
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1. There are computers with free internet in the concierge room.
"Unique Experience " Read full review on TripAdvisor   2/8/2011 Vote      
2. The concierge helped us arrange a reasonably priced helicopter tour of the volcanoe.
"Heaven " Read full review on TripAdvisor   6/22/2009 Vote      
3. The staff was helpful except is you went to the concierge(they only wanted you to do the events that they had and didn't help if you wanted info about other places).
"Awesome! " Read full review on Expedia   11/5/2008 Vote      
4. The concierge was only available from 8-4:00 pm.
"KVR is not what it once was. " Read full review on TripAdvisor   2/17/2011 Vote      
5. They took us back to the concierge and were a little disorganized, finally we ended up in LT-7.
"As a honeymooner, wished I was at the Four Seasons " Read full review on TripAdvisor   7/9/2010 Vote      
6. No compensation given for the inconvenience from the helicopter company or concierge.
"As a honeymooner, wished I was at the Four Seasons " Read full review on TripAdvisor   7/9/2010 Vote      
7. We booked a helicopter ride thru the concierge and the company showed up, took us to the helipad, and then cancelled on us and had to take us back bc their helicopter AC broke.
"As a honeymooner, wished I was at the Four Seasons " Read full review on TripAdvisor   7/9/2010 Vote      
8. pros - good locationprivate beaches for the hales are nicehot tub on porch is nice - if you're willing to blow and extra five hundred to be on the beachcons - concierge was never there - checked 3-4 timesfurniture across the resort is about 25 years old and really dirtybeds were just as old as the furniture and not real comfortablebathrooms were nastyresort is not quiet and covered with kids running and screamingWAY overpriced food was horrible - somoa was okluau was ok - kinda cheesy bc it was geared towards kidsbeach chairs were grossno room service - so you are stuck with the two optionsthe adult pool isn't exactly adults only - kids there tooat the somoa restaurant, i saw the waitor pick up the bread and pita chips with his bare hands and serve them to the guests.
"keiki village (kids village) " Read full review on TripAdvisor   6/28/2010 Vote      
9. However, we had several unpleasant encounters with the staff who were middle-aged or older, these would include some hostesses and the concierges.
"Beautiful rooms, less than friendly service " Read full review on TripAdvisor   9/5/2009 Vote      
10. The first activity on arrival is the concierge shoving a form in your face for you to declare how much you are going to tip the restaurant service and bellmen throughout your stay.
"Lovely, but a bit tacky " Read full review on TripAdvisor   3/30/2008 Vote      
   
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