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Rank
23rd
Out of 165

The Lotus at Diamond Head

Average Price: $296  
 
Hotel Class:
2885 Kalakaua Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 11 of 17
Average review rating: 3.58
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (32) , MyTravelGuide (15) , Travelocity (2) , TripAdvisor (243) , YahooTravel (15)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 41 comments. 
70% wrote positive comments about front desk
The following words were used in comments with Front desk:
complementary (5)   desk (44)   elevator (3)   floor (4)   helpful (5)   hotel (5)   housekeeping (4)   management (6)    
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1. Sarah and Carissa at the front desk, as well as Wesley were TOTALLY AWESOME and EXTREMELY HELPFUL during my entire two-week stay at this hotel.
"Extremely Impressed and Very Happy! " Read full review on TripAdvisor   5/23/2012 Vote      
2. We checked in at the front desk and the gentleman told us that they have, get this: Complementary bikes for us to use, complementary coffee in the morning down stairs, complementary wine from 4-6pm in the lobby, complementary beach towels and chairs and even complementary yoga on certain days of the week.
"Great Hotel, Great Spot, Great Staff, We will be back! " Read full review on TripAdvisor   4/17/2012 Vote      
3. The hotel's website says wi-fi is free, yet there was a card in the room stating they charged; we phoned the front desk who then clarified that wi-fi is free.
"Very good experience! " Read full review on TripAdvisor   3/8/2012 Vote      
4. Carissa at the front desk was really nice and personable and helped us obtain a room on a high floor for extra special views.
"Awesome view and a fabulous staff! Parking a little pricey.... " Read full review on TripAdvisor   2/7/2012 Vote      
5. Every one of the staff who helped us was very genuine, friendly and accommodating, Carissa at the front desk, Guy and Bill at the valet, Maribel and Shig in housekeeping, Wally in maintenance, and many more whose names I didn't get.
"Great service, location and price " Read full review on TripAdvisor   1/2/2012 Vote      
6. - The front desk staff, although nice, was not responsive to complaints about the room smell, or the desire to change rooms.
"Lotus Let-Down " Read full review on TripAdvisor   7/7/2011 Vote      
7. We saw 4 different valets and 3 front desk people during our stay, and all were helpful and engaging.
"Nice room + friendly staff = relaxing stay " Read full review on TripAdvisor   9/21/2009 Vote      
8. I cannot speak highly enough about Dante, Sarah and Carissa at the front desk.
"Paradise! My new favorite boutique hotel. " Read full review on TripAdvisor   5/16/2012 Vote      
9. A small staff ( i only encountered 4 staff in the front desk) means a very personal service.
"Sad to leave - cant wait to return! " Read full review on TripAdvisor   5/16/2012 Vote      
10. A gracious front desk clerk allowed us to check in early.
"Seems to be struggling " Read full review on TripAdvisor   4/25/2012 Vote      
   
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