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Rank
47th
Out of 165

Hilton Grand Vacations Club at Hilton Hawaiian Village

Average Price: $296  
 
Hotel Class:
2003 KALIA Road
Honolulu, 96815 View map  
3-Star Hotel Rank: 9 of 20
Average review rating: 4.3
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (5) , Travelocity (3) , TripAdvisor (151) , YahooTravel (216)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 12 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
better (2)   generous (2)   management (12)   park (2)    
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1. We talked to the manager, but she didn't think it was an issue.
"One of the Top Spots " Read full review on TripAdvisor   8/17/2009 Vote      
2. Even though the general manager of the hotel had promised this would not happen.
"For the money, stay elsewhere. Beware Lagoon Tower studio " Read full review on TripAdvisor   12/7/2011 Vote      
3. I refused to return to the studio, and somehow, even though five minutes before I was told by the resort manager it was impossible, they found me a one-bedroom in the Lagoon Tower.
"For the money, stay elsewhere. Beware Lagoon Tower studio " Read full review on TripAdvisor   12/7/2011 Vote      
4. Called the front desk and she had one room available with a King went to get key then moved all our things to new room then found it was a Handicap room No Tub shower leaks all over the floor, all tables and facilities set at knee level Great if I wasn't 6'3' Called the Manager Kim who promptly blamed me for the fact that I missed the fact that the room was a double I guess I missed the fine print where it said dbl on the reservation.
"WORST STAY IN WAIKIKI EVER " Read full review on TripAdvisor   5/1/2011 Vote      
5. MY fault I guess I need to be more aware of bait and switch On the last day of my stay my toilet got plugged after 4 (FOUR) calls and one hour with the final call to the Manager on duty some one finally came with a plunger.
"WORST STAY IN WAIKIKI EVER " Read full review on TripAdvisor   5/1/2011 Vote      
6. My call to the manager was blocked by a secretary (?) who wouldn't put me through.
"Termites! " Read full review on TripAdvisor   3/11/2011 Vote      
7. Eventually after a few more calls, the Sunday night manager called back and agreed to come see the room and to look for another room for us.
"Termites! " Read full review on TripAdvisor   3/11/2011 Vote      
8. I will see the manager today and try and get us switched and if it works out better, will write a better review.
"2 star rating " Read full review on TripAdvisor   3/7/2011 Vote      
9. The General Manager did call us in answer to an email we wrote him and said that this would be happening next year.
"Save your HGVC points for another location! " Read full review on TripAdvisor   8/22/2009 Vote      
10. The next morning, I left my cell number for a manager to call me.
"Second stay-Something for Everyone " Read full review on TripAdvisor   3/12/2009 Vote      
   
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