Hilton Grand Vacations Club at Hilton Hawaiian Village, Honolulu, Concierge

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OpinionWell
Rank

47th

Out of 165

Hilton Grand Vacations Club at Hilton Hawaiian Village	Average Price: $296 Check Rates

Hotel Class:

2003 KALIA Road

Honolulu, 96815 View map

3-Star Hotel Rank: 9 of 20
Average review rating: 4.3

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (5) , Travelocity (3) , TripAdvisor (151) , YahooTravel (216)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (23) balcony (47) bar (37) bath (15) bathroom (19) beach (195) bed (26) breakfast (26) charge (18) check in (36) check out (13) complimentary (9) concierge (10) cost (18) deal (8) dinner (13) fee (12) food (60) front desk (12) hotel (202) housekeeping (14) laundry (13) lobby (16) location (69) lunch (8) manager (12) massage (7) money (24) ocean (51) parking (51) pool (154) price (34) rate (12) recommend (28) restaurant (73) room (283) service (68) shower (16) spa (13) staff (79) street (14) suite (42) towel (34) tub (8) valet (20) valet parking (9) value (11) view (106) walk (63) wireless (7)

Concierge

Appears in 10 comments.

80% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (3) great (2) helpful (3) staff (2) valet (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service from everyone - front desk, valet, bell desk, concierge - was very friendly and nice.

"6 Nights at the HHV Lagoon Tower - 2 BR unit " Read full review on TripAdvisor 4/18/2012 Vote

2. Concierge offers great advise and any help you need.

"Excellence all around! " Read full review on TripAdvisor 3/5/2012 Vote

3. The pluses: staff were friendly (housekeepers, concierges, desk personnel, valets, surf instructors).

"Termites! " Read full review on TripAdvisor 3/11/2011 Vote

4. The front desk staff and concierge personnel were very helpful and friendly.

"Lagoon Tower - Ocean front condo " Read full review on TripAdvisor 1/20/2011 Vote

5. 7 - free DVD rentals and a 'book exchange' available through the concierge 8 - tower is closest to Ala Moana mall (easy walk even for my 3yr old), where there is a Foodland supermarket for mainland priced groceries, and plenty of shopping.

"Pleasantly surprised " Read full review on TripAdvisor 2/1/2009 Vote

6. Concierge desk in lobby as well as complimentary juice in the mornings.

"Beautiful! Great Stay! " Read full review on TripAdvisor 7/19/2008 Vote

7. My honey calls down to the timeshare concierge to find out what the sam hill is going on, and after quite a bit of back and forth about what the package includes vis-a-vis what we were promised, she says she'll call her supervisor to find out what she can do.

"Lack of communication, bait and switch, AND lousy customer service? Awesome! " Read full review on TripAdvisor 11/26/2011 Vote

8. We stayed at the Lagoon Tower with its own concierge .

"Renewed Vows Oct. 2007 " Read full review on TripAdvisor 10/28/2007 Vote

9. They got there early, at the suggestion of the concierge, and had a great time.

"Great-in spite of construction " Read full review on TripAdvisor 7/13/2007 Vote

10. We went to the concierge to book our Pearl Harbor tour, she said she couldn't help us with that and sent us to the tour desk (but she could sell us a timeshare.

"Overall quite good accomodations, but poor service " Read full review on TripAdvisor 1/6/2012 Vote