Hilton Phoenix, Phoenix, Service

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Rank

4th

Out of 366

Hilton Phoenix	Average Price: $145 Check Rates

Hotel Class:

7677 North 16th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 2 of 11
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (37) balcony (53) bar (81) bath (32) bathroom (89) bed (123) bill (21) breakfast (154) charge (58) check in (88) check out (23) concierge (91) cost (27) deal (34) dinner (76) downtown (21) fee (33) fitness center (31) food (255) front desk (122) gym (25) hot tub (27) hotel (638) housekeeping (31) lobby (71) location (145) lunch (22) manager (32) massage (35) money (35) parking (94) patio (34) pool (756) price (84) rate (44) recommend (112) restaurant (298) room (1000) room service (42) service (263) shower (45) spa (90) staff (362) street (37) suite (190) towel (52) value (39) view (51) walk (59) wireless (32)

Service

Appears in 263 comments.

74% wrote positive comments about service

The following words were used in comments with Service:
best (10) customer (12) drink (12) excellent (20) food (47) friendly (15) good (30) great (39) helpful (10) hotel (23) slow (16) spa (13) staff (25) wall (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service at the hotel was excellent.

"Big rooms, lousy food choices " Read full review on TripAdvisor 5/8/2012 Vote

2. While the western-themed restaurant near the main pool was sort of fun and had great service, the other restaurant 'Rico's' was a huge disappointment.

"Big rooms, lousy food choices " Read full review on TripAdvisor 5/8/2012 Vote

3. Miniature golf very nice and reasonable, Poolside food & drink service was very good.

"Comfortable Clean Exciting Property " Read full review on TripAdvisor 4/27/2012 Vote

4. We walked to Aunt Chiladas and had great service.

"More than I could ask for! " Read full review on TripAdvisor 4/20/2012 Vote

5. We ate at Rico's at the breakfast buffett most mornings, no lines, great service, delicious food, the croissants were to die for.

"More than I could ask for! " Read full review on TripAdvisor 4/20/2012 Vote

6. Checking in was a breeze, no lines, great service, we received complimentary bottled water as well as our room preferences.

"More than I could ask for! " Read full review on TripAdvisor 4/20/2012 Vote

7. The spa was amazing, i had the best massage and wonderful service there as well.

"More than I could ask for! " Read full review on TripAdvisor 4/20/2012 Vote

8. The waterpark area is great for the kids, but as others have stated in there reviews, lounge chairs and fast service is hard to come by.

"Nickel and Dime Resort " Read full review on TripAdvisor 4/16/2012 Vote

9. The food is good and the service was good.

"Okay...but not great. " Read full review on TripAdvisor 4/14/2012 Vote

10. The service at the Hilton Squaw Peak is the best I have experienced in a very long time.

"Oasis in the middle of Phoenix " Read full review on TripAdvisor 4/13/2012 Vote